Annual salary: up to £28,700.00
Coordinator
Caerphilly
Salary up to £28,700 per annum
Full time, Permanent, 40 hours per week, Monday to Friday 8.30am – 5pm
Celtic Horizons is a forward-thinking organisation committed to enhancing the lives of our communities and customers. We take pride in delivering an outstanding service to our customers, ensuring their homes are safe, comfortable, and well-maintained. We deliver over 35,000 annual repairs, Void refurbishments and planned upgrades, Celtic Horizons also delivers estate services for
United Welsh, including gas servicing, grounds maintenance, cleaning and facility management. Celtic Horizons was the first wholly owned subsidiary of its kind formed by United Welsh who have entered a partnership with Mears Group. Celtic Horizons care for over 6500 properties spanning over 11 local authority areas in South Wales.
About the role:
We are looking at hiring a Coordinator to join our team here in our Caerphilly branch. The main role will be part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.
1. Co-ordinate the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met / achieved.
2. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
3. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow-on jobs are actioned by the end of each day.
4. A key person communicating between the resident and maintenance worker and client regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
5. Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
6. Provide back up to all other coordinators, covering any absences and attend informal and formal company & client meetings and training sessions as required.
Role Criteria:
7. Educated to GCSE (or equivalent) in English & Maths.
8. Experience of working in a pressurised environment and dealing with challenging situations.
9. Good time management, planning & organisational skills.
10. Good on computerised systems.
11. Good written, verbal, questioning & interpersonal skills.
12. Strong customers experience ethos.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer you
13. 25 days annual leave plus bank holidays
14. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
15. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
16. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
17. Family friendly policies
18. Company Vehicle and Fuel Card
19. Access to EAP Counselling sessions