CUSTOMER SERVICE ASSISTANT - PART-TIME
Monday, Thursday & Friday 09:00-17:30
ST IVES, CAMBRIDGESHIRE
If you are a Customer Service professional seeking the potential to earn competitive pay while working for the largest conveyancing and property services group in the UK, keep reading!
The Job
Within the busy Developer Valuation team, the successful applicant will manage their own case load, adhering to best practices and departmental SLAs. Known internally as the Valuation Support Consultant, your responsibilities include calling new referrals within SLA, booking agent valuations, and prioritizing your task list to ensure urgent bookings are handled promptly. A strong focus on targets, customer service, and teamwork is essential for success.
Benefits
Competitive salary of £23,901.08 plus quarterly bonus, totaling £25,901.08 OTE (pro-rata). Additional benefits include 25 days holiday plus 8 public holidays, pension, holiday purchase/sell options, life assurance, employee assistance program, enhanced maternity/paternity/adoption pay, free conveyancing legal services, GP 24-hour service, retail discounts, and more.
Based on 22.5 hours per week, the gross salary is approximately £14,340.65 plus quarterly bonus, circa £15,540.65 OTE.
What You’ll Be Doing
This role involves being the first point of contact for customers, creating an excellent first impression. You will collaborate with the wider Valuation team, liaising with estate agents, handling calls, and scheduling valuation appointments. Confidence, friendliness, professionalism, and a passion for outstanding customer service are key.
Our Hiring Process
* Review the job ad
* Express interest and apply via our simple application process
* If selected, meet our team to discuss details
* Potentially attend a second interview
* If successful, receive an offer and start your journey with us
* Recommend friends and earn referral bonuses!
Requirements
You must remain calm under pressure, pay attention to detail, and produce accurate work amidst conflicting tasks. Providing exceptional customer service, supporting teammates, and communicating effectively—especially with upset or pressured customers—are crucial qualities.
Our People
Simplify values diversity and is committed to inclusivity, welcoming applications from all backgrounds, circumstances, ages, disabilities, genders, ethnicities, religions, beliefs, and sexual orientations.
About Us
Simplify is the UK’s leading conveyancing and property services company, comprising nine businesses including major conveyancing law firms, independent property services, and a leading online conveyancer.
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