Role: Independent Living Services Team Leader
Location: Barnstaple & surrounding area
Salary: Up to £35,596.80 per annum, plus car allowance
Hours: 37 hours per week
Contract: Permanent
The Role
To provide effective line management to the Independent Living Support Officers, ensuring the delivery of a professional, high‑quality Independent Living Service that adapts to the evolving needs and expectations of customers. The Team Leader will ensure that all necessary and recognised quality standards are met, whilst actively seeking to enhance the service by working in partnership with external agencies that support vulnerable adults.
Key Responsibilities
* Provide day‑to‑day management, support and guidance to Independent Living Support Officers ensuring service compliance with company policy and external obligations, including health and safety legislation.
* Ensure the service meets changing customer expectations by regularly seeking their views on the service provided.
* Participate in policy and procedural reviews to identify innovative methods of working and achieving best practice.
* Actively encourage and support customer involvement within the Independent Living service.
About You
* Previous experience working directly with vulnerable people in a housing management environment.
* Experience working with a range of external agencies relevant to the welfare of older persons.
* Experience managing or supervising people or teams.
Benefits
* 27 days holiday plus bank holidays
* 7% employer contribution to pension
* Cash plan up to £1,600 per year
* Employee Assistance Programme (EAP)
* Health & Wellbeing Support
* Family Friendly Policies
* Cycle to Work Scheme
* Tech Scheme
* Refer a Friend Scheme
* Basic DBS check required
Closing date: Monday, 5 January 2026 – 09:00
Interviews: Monday 12th January
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
Should you wish to discuss your application prior to submitting it, please contact the HR team on 01271 313352.
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