Why join our team? The ETO B2B team is working at the heart of a core and growing business; covering a broad range of interesting and innovative topics. A small in number, focused & passionate team that thrives upon creating plans, propositions, GTM activities which aim to provide our 16 Local Offices with the tools to meet customer needs and win more business!
Role and Responsibilities
What will this role achieve? This role will be central to building the strategy, implementing the plans and driving the commercial activities across Europe to drive Samsung's B2B services portfolio of Knox and Samsung Care+ for Business as well as lead our B2B Online capability (which can be a channel to deploy the services through).
* Develop and implement a world‑class B2B Services and B2B Online operations (GTM, commercial case, operating model)
* Build the strategy, case and critical metrics for this channel with bold positioning to reinforce a robust strategy for launch in the UK market
* Lead the creation of Pan‑European Samsung community for the implementation and launch of the enhanced offering to obtain consensus to the strategy and to support the European team and local markets sales of the propositions.
* Develop Pan‑European commercial sales initiatives to drive performance, improve customer experience and increase customer adoption & retention
* Represent Samsung for these key programmes to senior levels in the business and with across a broad range of markets
* Passionately drive this ground‑breaking opportunity for Samsung in B2B
* Track the implementation success against the defined metrics for the programs and communicate in a structured way the program performance on a regular basis to company's management (EU, HQ, Subsidiary)
* Establish and define a communications and sales programme to drive the portfolio, sharing the standard methodology, knowledge transfers and sales tools for the European markets.
* Build & lead the (virtual) EU Taskforce of cross‑functional and divisional colleagues for these important projects
* Communicate and obtain agreement to activate the programs and launches to ensure success and that these initiatives can be replicated on a Pan‑European basis
* Collaborate with the European PR team and Markets to devise the communication strategy
Qualifications and Requirements
* Leadership – a validated leader who naturally builds teams who can follow the vision and implement the strategy, driving growth for these important services and channels, defining the direction and implementing a new model that accelerates performance (revenue growth, customer numbers, retention, upsell, unique visitors, conversion rate)
* Flexible – able to work in a dynamic and uncertain environment.
* Analytical – great attention to detail and able to identify and build the case & rationale for new opportunities, as well as a strong ability to build executive reports that make an impact and deliver key messages and strategy.
* Excellent influencing skills and consistent track record in using these skills to drive successful business results.
* People – standout colleague who is strong at establishing relationships, experience of working in a multi‑cultural / Pan‑European environment is desired.
* Self‑motivated – can work well alone but also cooperate with others, passionate, committed.
* Presentations – be able to prepare and authoritatively present sales and technical concepts both at C‑ and operational level to demonstrate compelling arguments.
* Excellent analytical skills, with shown experience in building value propositions, market positioning and in being responsible for the adoption of the services through cross‑functional teams.
* Commercial experience in leading and designing commercial programmes for growth.
* Excellent PowerPoint, Excel skills and dashboard creation / design skills.
* Working with third partners at a strategic and Senior level to define and implement mutually successful programs that drive solution sales based revenue.
* Experience working in a regional role working in a matrix structure and virtual teams.
* Thrives upon Senior level engagement, able to expertly lead senior level discussions with the appropriate gravitas.
* To plan, organise, and prioritise multiple projects, sales, and simultaneous performance objectives.
* Strong drive and ability to work in a matrix organisation and virtual teams.
* Leadership – deliver results through others from a broad range of functions within the business.
* Experience in driving successful commercial propositions and services which exceed customer expectation.
* Align with IM sales targets and develop priority projects for execution.
* Share and cascade priority projects progress and implications of key win cases among ETO/EO/HQ leadership team.
Benefits and Working Arrangements
* Hybrid working – 3 days in the office and 2 days at home per week.
* Bonus scheme linked to individual, team and company performance.
* Car allowance.
* Healthcare cash plan or private medical – family cover.
* Income protection.
* Enhanced pension contribution.
* Three volunteering days each year.
* Flexible benefit portal and contribution of £55 per month – including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more.
* Holiday – 25 days plus bank holidays and an additional day off for your birthday.
* Access to discounts on a wide range of Samsung products.
* Access to a discount shopping portal.
#J-18808-Ljbffr