· Serve as the lead point of contact for all customer account management matters · Build and maintain strong, long-lasting customer relationships · Negotiate contracts and close agreements to maximize profits · Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors · Ensure the timely and successful delivery of our solutions according to customer needs and objectives · Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders · Develop new business with existing clients and/or identify areas of improvement to meet sales quotas · Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) · Prepare reports on account status · Collaborate with sales team to identify and grow opportunities · Assist with challenging client requests or issue escalations as needed 1. Knowledge, Skills and Experience · Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role · Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and Board level · Solid experience with MS Office (particularly MS Excel) · Experience delivering client-focused solutions to customer needs · Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail · Excellent listening, negotiation and presentation abilities · Strong verbal and written communication skills · BA/BS degree in Business Administration, Sales or relevant field