Role: M&E Engineering Lead
Location: Croydon, site based
We are seeking an experienced and motivated M&E Lead Engineer with a proven track record in supervising technical engineering teams. The role covers a commercial building with satellite sites, requiring expertise in HV/LV and mechanical building services. Reporting to the Head of Communications and Customer Experience, you will play a key role in delivering reactive, planned, and ad hoc maintenance tasks.
Main Responsibilities
* Supervise and coordinate a team in delivering daily, weekly, and monthly maintenance activities to meet contractual and compliance obligations.
* Schedule and complete planned preventative maintenance (PPM) on M&E systems, focusing on critical building systems to ensure zero disruption to operations.
* Monitor and maintain plant and equipment, ensuring a safe working environment and proactively identifying and resolving faults.
* Carry out ad-hoc and planned maintenance in line with Approved Codes of Practice, British/International Standards, regulations, and industry best practice (including SFG20).
* Ensure all compliance certification is up to date, valid, and properly documented.
* Liaise with suppliers and contractors for parts, repairs, and services in line with CAFM system requirements.
* Manage third-party subcontractors to ensure safe and compliant service delivery, including RAMS review and issuing of work permits.
* Interface with external stakeholders to ensure smooth service delivery.
* Ensure all reactive tasks are logged and resolved within agreed SLAs.
* Attend emergency breakdowns, carrying out fault diagnosis and repair to maintain business continuity, including occasional out-of-hours support.
Experience & Safety
* Promote a strong safety culture across the contract, ensuring RAMS and safe systems of work are followed.
* Maintain accurate training records for the team.
* Support operational and QSHE safety meetings, audits, and inspections to maintain compliance.
* Demonstrate at least 5 years of supervisory experience in Building Services or Facilities Management.
* Ensure safe and compliant operations in line with Health and Safety at Work Act (1974) and UK/EU regulations.
* Provide health and safety leadership in line with company Quality Management Systems and statutory requirements.
Essential Skills
* Experienced in daily interaction with operational management and engineers.
* Strong coordination and planning skills.
* Proven ability to supervise teams and liaise effectively across all management levels.
* 3–5 years’ experience in Building Services or Facilities Management.
* Competence in statutory compliance requirements.
* IT literacy, including Microsoft Office and CAFM systems.
* Knowledge of SFG20 maintenance standards.
* Effective verbal and written communication across all business levels and external stakeholders.
* Customer-focused, delivering results and meeting expectations.
* Self-motivated, resilient, and results-driven with a positive outlook.
* Calm under pressure and assertive when required.
Qualifications
* Excellent organisational and problem-solving skills.
* Strong interpersonal and influencing skills.
* Good knowledge of facilities management and building services.
* Technical reporting skills.
* IET Wiring Regulations (18th Edition, BS7671:2018)
* City & Guilds NVQ Level 3 in Electrical or Mechanical Engineering & Installation or Building Services (or equivalent).
* Relevant technical, professional, or management qualifications and experience.
Desirable
* Asbestos Responsible Person training.
* Experience with CAFM systems (e.g., Maximo).
* Previous Authorised Person responsibilities (Electrical, Working at Height, Confined Space, Asbestos).
* Asbestos Responsible Person training.
* Previous Authorised Person responsibilities (Electrical, Working at Height, Confined Space, Asbestos).
* High Voltage Authorised Person course.
* City & Guilds 2391 Test & Inspection.
* ACOP L8 Legionella Responsible Person.
BPSS clearance required is required for this role.