Overview
We have 2 x vacancies in our Back Office Parking Team for Appeals and Representation Officers. This career graded position comes with a number of responsibilities depending on your entry level.
Responsibilities
All candidates will be required to support our busy Parking service and be responsible for investigating and responding to a range of enquiries and correspondence, including parking appeals and representations, complaints, and general correspondence, along with following the statutory process in respect of Penalty Charge Notices.
Other duties include processing refunds, administering, and responding to Charge Certificate correspondence, communicating with County Courts and Bailiff Agents to support and resolve PCN disputes. You will also handle telephone enquiries for this busy team.
Additional responsibilities at Scale 6 include providing cover for your team in periods of absence and for SO1 duties, collating evidence packs for cases going to Tribunal, meeting deadlines for investigations to be carried out, attending personal appeals and acting as the liaison officer between the Council and London Tribunals.
To be successful in this post you will be as comfortable with strategy as you are with leading large operations. You will need to bring energy, tenacity and strong communication skills. You will thrive on data and evaluation to evidence and inform delivery and service improvements.
Above all, you'll be committed to delivering an efficient, well-connected network that our residents love – with a carbon footprint that we can be proud of, as well as delivering the council's Transport Strategy. We are looking for candidates that have experience in a similar role, or with strong customer service skills, along with being an excellent communicator and team player.
You will be able to understand and assess complex sets of written information, be good at conflict resolution with excellent written and oral communication abilities.
About Greenwich
Our Greenwich Plan sets out our vision for the next 4 years focusing on the changes we collectively want to see in our borough and Council. We want to become a more strategic, efficient and adaptive organisation, to deliver for our communities. Our workforce is key to making this happen.
About Royal Greenwich
Royal Greenwich is a borough synonymous with first class modern services. Our vibrant, diverse communities span Greenwich town centre in the west, to Thamesmead in the east, from the Greenwich Peninsula in the north to Eltham in the south. Royal Greenwich has a reputation for combining ambition with delivery. We are on a journey towards a low carbon future and the sustainability agenda will influence all areas of the Council's work.
Transport Network Role
This is an opportunity to play a key role in shaping the Council's ambitions for our future transport network, implement high-profile schemes and maintain a strong grip on the delivery of key projects.
Salary
Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator' to help you calculate a pro rata salary.
#J-18808-Ljbffr