Employee Relations ManagerSalary: Up to £65,000 inclusive of a car allowanceLocation: Runcorn, UKFunction: HR Operations – ER HelpdeskReports to: Head of HR Shared ServicesWe are looking for an experienced Employee Relations Manager to lead our ER Helpdesk team and deliver a high-quality and customer-focused ER advisory and consulting service across our UK operations (5,500 colleagues).The Employee Relations Manager is a key role within HR partnering closely with HR Business Partners and leaders to ensure prompt ER service-delivery that is supportive, assertive and confident.Being able to develop and maintain strong relationships is a key element of the role.Key ResponsibilitiesLead and develop the ER Helpdesk team, driving performance and service standards.Ensure timely, consistent, and compliant ER advice aligned to current and evolving UK employment legislation.Review and enhance ER policies, processes, and guides – making then accessible and simple.Analyse ER data and produce relevant reports that drive continuous improvement.Oversee complex ER casework, including ACAS conciliation and ET preparation.Develop and deliver capability initiatives that strengthen managers' employee relations competence.Advise on trade union engagement and consultation activity. (as required).Provide oversight and delivery of TUPE transfers and support and advice on ER changes during acquisitions, divestments, and restructuring programmes. (as required)Occasional UK travel to support complex cases and deliver training.Experience with digital ER engagement channels would be advantageous. You will have:Demonstrated competence in leading and developing teams.Extensive ER management experience in a fast-paced, high volume ER role.Strong knowledge of employment legislation across the UK countries.Experience of leading on the enhancement and development of ER collateral (policies, guides etc) that makes life easier for line managers and colleagues.Proven experience managing high-risk ER cases and advising senior stakeholders.Ability to work with ACAS on conciliation and work collaboratively with external legal teams to prepare for tribunals.Ability and experience in to analysing, preparing and presenting ER MI.Strong judgement and influencing abilities.A CIPD Level 7 (or equivalent) qualification (desirable).Key Benefits25 days paid annual leave plus bank holidays, rising with length of service Private Medical Insurance.Medicash - a health cash plan to assist with day-to-day healthcare costs, such as eyecare or prescriptions and private GP services.iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances.Access to a market leading High Street Discount Scheme.Employee Assistance Programme. Contributory Pension Scheme.If you're a confident ER leader who thrives on balancing operational delivery with strategic influence, we'd love to hear from you.INDPMS