Account Manager – Medical Communications
UK (Hybrid working) London
£40,000 - £46,000 + benefits
I’m working with an established, global healthcare communications group made up of multiple specialist businesses supporting pharmaceutical and biotech clients across the full product life-cycle. The agency is known for its strategic thinking and collaborative culture and are Certified Great Place to Work®
The Opportunity
They are now looking for an experienced Account Manager to take a leading role across key client accounts. This is a hands-on, client services role with responsibility for team leadership, financial and project management, and organic account growth, working closely with senior stakeholders internally and externally.
Key Responsibilities
* Lead and motivate account teams to deliver high-quality medical communications projects on time, to budget and to client satisfaction
* Act as the primary client contact, building strong, long-term relationships and providing a trusted commercial perspective
* Drive organic growth aligned to client strategies and objectives
* Interpret and challenge client briefs, translating them into clear, actionable internal direction
* Oversee resourcing, team performance and delivery across assigned accounts
* Contribute to account planning, forecasting and KPI tracking
* Lead or support RFIs/RFPs and pitch activity as required
* Manage project finances end-to-end, including SOW review, budget tracking, reconciliation, invoicing and aged debt monitoring
* Identify opportunities for growth and proactively address risks or limitations
* Confidently communicate across the organisation, including up-managing to senior leadership and mentoring junior team members
About You
* 4+ years’ experience within medical communications
* Must have on-site experience
* Strong understanding of the pharmaceutical product life-cycle and medcomms deliverables
* Excellent project and financial management skills with strong commercial acumen
* Strategic thinker with a proactive, solutions-focused mindset
* Meticulous attention to detail
* Comfortable working autonomously while thriving in a collaborative team environment
What’s on Offer
* Competitive salary aligned to experience
* 25 days’ holiday + bank holidays + winter shutdown + holiday purchase scheme
* Enhanced sick, compassionate, maternity, paternity and adoption leave
* Private medical insurance
* Life insurance and critical illness cover
* Health cash plan or well-being allowance
* International Employee Assistance Programme
* Paid volunteer day