IT Support Technician – 1st / 2nd Line
📍 Exeter (Hybrid Working)
I’m currently working with a leading professional services organisation based in Exeter who are looking for a skilled and customer-focused 1st / 2nd Line IT Support Technician to join their growing team.
This is a fantastic opportunity for someone with helpdesk experience and a solid grounding in the Microsoft tech stack to join a collaborative and forward-thinking IT function.
💼 The Role:
You’ll be responsible for delivering high-quality IT support across the business, acting as the first point of contact for users and resolving a wide range of technical issues across desktops, mobile devices, and core systems.
🔧 Day-to-Day:
* Responding to and resolving 1st and 2nd line support tickets
* Supporting users across Windows 10/11, Microsoft 365, and Active Directory
* Managing user accounts, access, and group policies (on-prem and Azure AD)
* Troubleshooting basic networking issues (DNS, DHCP, VPN, etc.)
* Providing iOS mobile device support and remote access troubleshooting
* Logging, tracking, and updating tickets within the helpdesk system
🧠 What They Are Looking For:
* Proven helpdesk/service desk experience
* Strong understanding of Microsoft technologies:
* Windows 10/11, O365, Active Directory, Teams
* Comfortable with basic network support
* Familiarity with mobile device management, especially iOS
* Excellent communication skills and a proactive, customer-first mindset
This is a brilliant opportunity to join a well-established, supportive team where you'll gain hands-on experience and have room to grow within a secure and progressive environment.
📩 Interested in hearing more? Apply today and I’ll be in touch with the full details.