Support Engineer II, Payments Acceptance and Experience Tech
rekindle program
Note: For more details on the rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindle
We enable Amazon Payments to build a world-class Payments Customer Experience (CX) and reduce the cost of payments. We collaborate closely with product teams and platform developers to maintain and enhance our services and performance. Our team embodies strong customer focus and a sense of urgency, leveraging data collection, analytics, and visualization to understand and improve our complex systems.
We uphold the value of “Work Hard. Have Fun. Make History” by sharing learning experiences from the front line with development teams. Whether you enjoy mastering a domain, multitasking during incidents, or process improvement, you'll find opportunities here.
The team comprises customer-focused individuals and industry-leading payment gateway leaders who mentor and challenge each other daily. We engage with other organizations to improve efficiencies and support future launches, enhancing our services and those of other teams.
Every day, we ask how we can improve the customer experience, product quality, support systems, or personal skills. We embrace challenges, working diligently to find root causes and solutions even in difficult situations.
About your role
This is not an ordinary Support Engineer position. If you enjoy solving complex technical problems, working with diverse global customers, and variety in your work, this role offers it all. As Amazon's support team evolves to scale with our growing business, Support Engineers are tasked with enhancing customer experience through advanced troubleshooting and aiding our global engineering teams in resolving challenging issues.
You will need to understand technology landscapes deeply and evaluate new technologies. You will influence your team and work with peers and leaders to set and revise standards for operational excellence within Amazon Pay. You will address abstract issues across multiple areas and drive improvements that can scale across services and platforms.
We value candidates with a strong understanding of modern cloud infrastructure, programming skills, operational experience, and a drive to innovate. You will be supported by robust backend systems, mature processes, and a motivated team committed to improving customer experience. Your expertise in monitoring and process improvement will help us achieve higher levels of availability, scalability, and reliability.
We are building our teams and systems to create the world's best services. We look forward to you joining us!
Key job responsibilities
* Troubleshooting, developing tools, automation, and monitoring solutions
* Performing software maintenance and configuration
* Implementing fixes for internally developed code (Python and Java)
* Updating, tracking, and resolving technical challenges
* Enhancing operational excellence and system readiness
BASIC QUALIFICATIONS
* 2+ years of software development or technical support experience
* Bachelor's degree in engineering or equivalent
* Experience troubleshooting and debugging technical systems
* Experience with Unix
PREFERRED QUALIFICATIONS
* Experience with AWS, networks, and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. For regions not listed, contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.
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