JOB DESCRIPTION
Position: Underwriter Department: Underwriting Department
Reporting to: Underwriting Manager
Scope of role:
Responsible for assessing the application, analysing and determining the event risks to make a decision on whether the application should be accepted or not and establish terms of coverage on accepted policies.
Key Responsibilities:
· Deal with incoming enquiries from brokers, agents and direct client's
· Achieve productivity, performance & quality targets
· Develop and maintain a profitable book of business
· Operate within agreed guidelines and authority levels
* Operate as an effective team member
* Adhere to company policy and procedures
* Ensure compliance with telephone script guidelines and quality targets
Relationship/Position in Organisation
· Relationship: Member of the Underwriting Team and Underwriting Department
· Direct Reports: None
Main Duties:
· Establish the customers needs by questioning appropriately and present the benefits of all insurance products based on the customer needs
· Screen and assess event queries and applications. Obtain additional information on event risks if required and calculate and provide quotations for all acceptable event risks
· Demonstrate excellent product / technical knowledge in underwriting applications and during communication with client
· Decline excessive risks where appropriate
· Manage the policy booking process through all stages to completion, including uploading the policy; processing payment; sending policy documents and all other related tasks
· Resolve customer complaints and queries by investigating their history and liaising with internal operational management to provide a quick and effective solution to maintain a superior customer experience
· Deal with and distribute incoming calls appropriately and in line with the restrictions of your licence. Taking messages and transferring calls where necessary
· Maintain accurate customer information records during and at the end of call to ensure we have a customer history. Keep detailed and accurate records of policies underwritten and decisions made.
· Ensure customer calls are dealt with in accordance with the standards and service level agreements of the department
· Maintain and improve knowledge and skills by completing CPD hours, attending training and working towards/obtaining qualifications
· Create and calculate mid-term adjustments
· Chase quotations, incoming applications on a regular basis; in accordance with the company policies and procedures
· Act as a role model, coaching and mentoring less experienced colleagues.
· Any other related duties as require
Job Types: Full-time, Permanent
Pay: £28,531.00-£29,531.00 per year
Work Location: Hybrid remote in St. Leonards and St. Ives West BH24 3PB