Little Stukeley, East of England, PE28 4DB
Job Summary
About DIO USF
DIO RD USF operate within a centralised Head Office at RAF Wyton and 2 regions East and West which span 6 major sites; RAF Lakenheath and RAF Mildenhall in the East Region and RAF Alconbury, RAF Croughton, RAF Fairford and RAF Menwith Hill in the West Region. DIO RD USF is responsible for supporting the USVF in the UK in the delivery of works; developing and implementing DIO/US Civil Engineering joint policy and procedures and undertaking Estate Stewardship on behalf of the Secretary of State to ensure the estate is Safe and Legally compliant
Summary of the Role
This is an exciting opportunity for a talented person to take up a new role of Contract Management & Development Support Officer to become specialised in the MOD/DIO/USF Hard Facilities Management (HFM), contract management and development areas. The role will be situated at one of our USF sites within West Region (RAF Alconbury) but will cover both East & West Regions with occasional travel required to any of the USF sites. The role will be interesting and challenging with no 2 days being the same. It will provide a daily sense of achievement in accomplishing our teams’ outputs in the exciting arena.
The Post Holder will be working in a high-profile environment where the ability to engage and collaborate with the Industry Partners, Customers, Commercial and support the on Base DIO teams is key.
You will be expected to support your colleagues and enabling functions (contractually and financially) to deliver agreed outputs for DIO and the customer. You will seek out and act on customer feedback to drive improvement in performance, deliver changes to meet evolving needs.
You will support working relationships collaboratively within a stake-holder community consisting of USVF military, MOD/USVF & Industry civilian personnel to deliver customer and contractual requirements. Collaborative working is a key enabler to delivering with all stakeholders to ISO44001 principles.
You will support, scrutinise and facilitate customer contract change requirements ensuring all are delivered to time, cost and quality in line with expectations, whilst monitoring service performance of the contract and assure legal and contractual compliance.
This position is advertised at 37 hours per week.
Job Description
Contract Development including Transition to BMC3.0
* Coordination and representation for RD USVF at meetings and workshops to define changes and requirements for future contracts, reporting to the Assistant Head and other DIO stakeholders.
* Provide support on various activities in liaise on with Centre of Excellence, FM PD & Commercial on pre-planning for transition to future contracts
* Support the development of documentation underpinning transition including UTAD, Site/Contract Specific, Training Programme development, Buyer Supplied Information and maintenance of RD Risk & Issue Register and input on FM PD Programme R&I Register
* Provide support in co-ordination of the development of Contract Readiness Assurance Documents & Critical Activities including data transfer; accommodation; mobilisation and demobilisation; customer engagement and area specific requirements (ie. Commercial, financial, SHEMS)
* Support benefits realisation management process (collating evidence, monitoring and tracking).
* Provide support on collating information on day one amendments
* Provide support and co-ordination of Requests for Information (RFIs)
* Provide support to Digital Steward during development of the contracts and throughout the life of the newly implemented contracts
* Support activities related to new processes implemented on the future contracts such as assurance digitisation, coordinate training programs
* Undertake verification and validation activities associated with assets and pricing documents as requested
* Support wider Groups and DIO improvement plans by looking for initiatives, contributing to delivery and development, and prompting change including continuous development by suppliers
* Support the Contracts Manager in delivering improvement plans responding to opportunities at contract level to align with DIO’s vision of a better estate, better service, and better business
* Coordinate site visits, workshop and meeting representation and provide support during development, tender and transition phases as and when required
* Lead and co-ordinate input on development, monitoring, evidence gathering and reporting of Identified Benefits & Realisation.
Leadership and Team Support
* Support DIO RD USVF EAST/WEST Contract Management Team (CMT) including managing priorities and work of the team to ensure delivery of outputs.
* Promote a positive, collaborative and proactive working environment within the team, and with key enabling functions (contractual and financial) and with other teams across DIO and MOD
* Contributing to checking contracts are complaint with all mandatory and reporting requirements.
* Contribute to reporting any contractual inconsistencies to the Contracts Manager Team Lead
* Undertake any other tasks reasonably expected of the grade to support Defence and wider government objectives
* Act on customer feedback, both through formal and informal channels. Support development and delivery of action plans for systemic issues.
* Contribute to provision of prompt and expert contractual estate advice to the customer and DIO teams
Service Delivery and Assurance
* Support the delivery of services to meet DIO and customer needs and ensure promptness and value
* Support the Contract Manager in providing annual assurance plans to ensure that the contractor follows relevant legislation and contract deliverables. Liaison and engagement with the Technical and Assurance leads to ensure compliance with DIO policies and practices
* Support investigation and rectification of compliance and service delivery issues
* Assist Contracts Manager in the production of accurate reports to the customer and DIO covering performance, issues, risks and opportunities
* Contribute to liaison with finance to ensure accurate financial reporting and forecasting.
Change and Supplier Management
* Support Contract Manager on contract changes to meet changing customer requirements
* Support effective management through appropriate use of all contract mechanisms
* Contribute to liaison with commercial and finance to ensure effective DIO scrutiny and support for business case development.
* Support effective reporting of change delivery monthly, escalating issues as necessary.
* Support the Contract Manager in engaging with suppliers to share plans to ensure alignment of resources and priorities between parties.
Contract Development including Transition to BMC3.0
* Coordination and representation for RD USVF at meetings and workshops to define changes and requirements for future contracts, reporting to the Assistant Head and other DIO stakeholders.
* Provide support on various activities in liaise on with Centre of Excellence, FM PD & Commercial on pre-planning for transition to future contracts
* Support the development of documentation underpinning transition including UTAD, Site/Contract Specific, Training Programme development, Buyer Supplied Information and maintenance of RD Risk & Issue Register and input on FM PD Programme R&I Register
* Provide support in co-ordination of the development of Contract Readiness Assurance Documents & Critical Activities including data transfer; accommodation; mobilisation and demobilisation; customer engagement and area specific requirements (ie. Commercial, financial, SHEMS)
* Support benefits realisation management process (collating evidence, monitoring and tracking).
* Provide support on collating information on day one amendments
* Provide support and co-ordination of Requests for Information (RFIs)
* Provide support to Digital Steward during development of the contracts and throughout the life of the newly implemented contracts
* Support activities related to new processes implemented on the future contracts such as assurance digitisation, coordinate training programs
* Undertake verification and validation activities associated with assets and pricing documents as requested
* Support wider Groups and DIO improvement plans by looking for initiatives, contributing to delivery and development, and prompting change including continuous development by suppliers
* Support the Contracts Manager in delivering improvement plans responding to opportunities at contract level to align with DIO’s vision of a better estate, better service, and better business
* Coordinate site visits, workshop and meeting representation and provide support during development, tender and transition phases as and when required
* Lead and co-ordinate input on development, monitoring, evidence gathering and reporting of Identified Benefits & Realisation.
Leadership and Team Support
* Support DIO RD USVF EAST/WEST Contract Management Team (CMT) including managing priorities and work of the team to ensure delivery of outputs.
* Promote a positive, collaborative and proactive working environment within the team, and with key enabling functions (contractual and financial) and with other teams across DIO and MOD
* Contributing to checking contracts are complaint with all mandatory and reporting requirements.
* Contribute to reporting any contractual inconsistencies to the Contracts Manager Team Lead
* Undertake any other tasks reasonably expected of the grade to support Defence and wider government objectives
* Act on customer feedback, both through formal and informal channels. Support development and delivery of action plans for systemic issues.
* Contribute to provision of prompt and expert contractual estate advice to the customer and DIO teams
Service Delivery and Assurance
* Support the delivery of services to meet DIO and customer needs and ensure promptness and value
* Support the Contract Manager in providing annual assurance plans to ensure that the contractor follows relevant legislation and contract deliverables. Liaison and engagement with the Technical and Assurance leads to ensure compliance with DIO policies and practices
* Support investigation and rectification of compliance and service delivery issues
* Assist Contracts Manager in the production of accurate reports to the customer and DIO covering performance, issues, risks and opportunities
* Contribute to liaison with finance to ensure accurate financial reporting and forecasting.
Change and Supplier Management
* Support Contract Manager on contract changes to meet changing customer requirements
* Support effective management through appropriate use of all contract mechanisms
* Contribute to liaison with commercial and finance to ensure effective DIO scrutiny and support for business case development.
* Support effective reporting of change delivery monthly, escalating issues as necessary.
* Support the Contract Manager in engaging with suppliers to share plans to ensure alignment of resources and priorities between parties.
Person specification
Desirable:
* Background in the management of large, complex contracts ideally within the Estate/ Facilities Management sector
* Microsoft Office Suite
Licences
Full UK Driving Licence- A driving licence is essential as the role shall require travel to multiple sites on the estate and these are not easily accessible via public transport.
Languages
Fluent English speaking- Fluent English is essential as the candidate will be required to participate in and make notes from face-to-face meetings.
Behaviours
We'll assess you against these behaviours during the selection process:
* Leadership
* Communicating and Influencing
* Working Together
* Delivering at Pace
We only ask for evidence of these behaviours on your application form:
* Leadership
* Communicating and Influencing
Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* Learning and development tailored to your role
* An environment with flexible working options
* A culture encouraging inclusion and diversity
* A Civil Service pension with an employer contribution of 28.97%
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, a sift will be conducted on your Personal Statement only
In this instance the remaining elements will be tested at interview.
Candidates will be required to provide a statement of suitability. (500 Words)
At application stage you will be assessed against your Statement of suitability and the following:
Behaviours:
* Leadership
* Communicating and influencing
Behaviours:
At interview you will be assessed against the following:
* Delivering at Pace
* Working Together
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
* Name : Ross Barlow or Tanya Romani
* Email : Ross.Barlow103@mod.gov.uk
Recruitment team
* Email : DBSCivPers-Resourcingteam3@mod.gov.uk
Further information
Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk. #J-18808-Ljbffr