On behalf of the Infected Blood Compensation Authority (Cabinet Office), we are looking for 14 Claim Support Officers for a 3-month contract. The role is Hybrid - Newcastle (3 days a week in the office and the rest from home).
The government has accepted the moral case for a compensation scheme to pay those infected and affected by the infected blood scandal, as highlighted by the Infected Blood Inquiry (IBI).
The Infected Blood Compensation Authority will ensure payments are made to recognize the wrongs experienced by individuals infected with HIV, Hepatitis B or C, and those who care for them. We aim to address the frustrations caused by delays in recognition and provide proper support.
This is an exciting opportunity to help shape the organization and develop the compensation service, working with operations and data teams within a multi-functional team. You will need adaptability, an innovative mindset, resilience, and a keen eye for detail as we build our service amid uncertainty and ambiguity.
Our goal is to deliver justice and excellent service to claimants, placing the claimant at the center of everything we do.
As a Claim Support Officer, your main responsibilities will include:
1. Managing an allocated caseload, ensuring high-quality work progression;
2. Gathering and reviewing evidence to compile claim files, supporting claim managers to work efficiently, and ensuring compliance with guidance and quality standards;
3. Communicating professionally with individuals via multiple channels, building trusting relationships;
4. Working within tight timescales and adapting to requests from service users and IBCA employees to meet shared goals;
5. Supporting re-examination of claims and preparing cases for court or tribunal appeals;
6. Reviewing, searching, retrieving, and transferring documents and records in compliance with standards;
7. Demonstrating competent computer skills, including navigating document management systems and conducting searches across systems;
8. Working comfortably in a fast-paced environment, managing multiple tasks, adapting quickly, and maintaining accuracy under pressure;
9. Conducting searches across different systems to retrieve digital records and review large amounts of information.
Disability Confident
IBCA guarantees to interview all candidates with a disability who meet essential criteria. If there is a high volume of such candidates, the best will be shortlisted. This scheme encourages candidates with disabilities and/or neurodivergence to apply. In some cases, the desirable criteria may be considered, including the need for active security clearance.
IBCA also guarantees to interview veterans or spouses/partners of military personnel meeting all essential criteria, with similar shortlisting policies.
Please note: this role can only be performed within the UK, not overseas.
By applying, you acknowledge that this role falls within the scope of the Off Payroll Working legislation. Payment rates are gross per day, subject to taxes and statutory costs, and may differ when paid through an intermediary.
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