The Customer Service Administrator role in the transport, logistics & distribution industry focuses on ensuring excellent customer service and maintaining strong client relationships. This is a permanent position offering an opportunity to work in a supportive environment while driving customer satisfaction. Client Details This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace. Description Duties will include but not limited to: Responding to Customer queries via phone, email, and social media Preparing quotations based on client's specifications Communicating with Carriers, H/O and suppliers Supporting the sales team with administration tasks Building relationships with clients to boost retention Collaborating with internal teams Maintaining accurate and up-to-date customer records Providing status updates on shipments, delivery schedules and any changes/delays Handling any customer complaints professionally Staying up to date with industry trends, procedures and regulationsProfile A successful Customer Service Administrator should have: Experience in customer service, particularly in the transport, logistics & distribution industry. Strong communication and interpersonal skills to build and maintain client relationships. Excel...