Availability Window
Sunday – Saturday: 06:00 – 21:30.
Our Shift Leader rate of pay starts from £15.59 an hour. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours per week, with flexibility to work as few as 12 hours.
Our availability windows indicate the periods we need coverage. We schedule your contracted hours within these times and provide 3 weeks’ notice of your shifts.
Customers are at the heart of everything we do.
As a Shift Leader you’ll:
* Work in a fast‑paced retail environment.
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
* Be there for customers, listening to them and ensuring they leave with what they came for.
* Look for ways to improve service, including coaching colleagues and providing feedback.
* Guide and support your colleagues in‑store, ensuring the store stays safe.
* Maintain a great understanding of store performance and assist managers in delivering actions that improve store operations.
* Lead from the front, setting a great example for everyone.
Additionally:
* Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
* Opening and closing the store, completing duty cover, ensuring all decisions made are right for everyone's safety.
* Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
* Keeping the store clean, tidy, and well‑presented.
* Supporting managers to coordinate seasonal, community and charity events.
* Contributing to a great team atmosphere that is inclusive of everyone.
* Providing great customer service by listening to customers and putting them first.
* Keeping the team well‑informed and up to speed on any communications, changes or updates.
* Staying knowledgeable about store performance and looking for ways to improve and simplify operations.
* Coordinating store improvements, and removing any obstacles that might impede great service.
* Following health and safety routines and procedures, ensuring colleagues do the same.
* Recognizing and celebrating colleagues who are providing great service.
* To be a great role model, always giving thoughtful customer service that meets every customer's needs.
* To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere.
* To be a clear communicator, comfortable using a variety of methods to keep your team well‑informed.
* To be comfortable taking the lead, overseeing the store in the absence of your manager.
* To be a good decision maker, flexible in thinking and comfortable handling change to ensure everything is right for customers and colleagues.
* To be motivating, inspiring your team to deliver beyond expectations.
* To be curious, always on the lookout for ideas and opportunities to serve our customers, communities and planet better each day.
Requirements: You must be 18 or over.
Diversity and Inclusion
Diversity, equity and inclusion at Tesco: we welcome people of all backgrounds and make sure everyone feels represented. We are a Disability Confident Leader and commit to a fully inclusive and accessible recruitment process.
Flexibility
We encourage flexible working and will discuss arrangements that meet your needs.
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