Multi Trader Bedford and the surrounding areas £30,000 per annum Permanent, Full Time Responsive Repairs - 40 hours - worked between 8am and 8pm Monday to Saturday - rota basis. Voids - 40 hours worked 8am and 5pm Monday – Friday Responsible for the delivery and completion of repairs within customers’ homes and empty homes (voids). As a multi-discipline trade operative, the role includes carpentry, plumbing, plastering, tiling, decorating, bricklaying, window & door repairs, groundworks, and fencing. The role demands professionalism, empathy, adaptability, and a commitment to high-quality service and customer satisfaction. Key Responsibilities * Deliver a wide range of repair tasks to a high standard. * Provide excellent customer service and ensure positive outcomes. * Adhere to all SHEQ policies, procedures, and safe working practices. * Maintain van stock and order materials responsibly. * Communicate effectively with supervisors, colleagues, and customers. * Attend training, toolbox talks, and appraisals. * Ensure company property and equipment are well-maintained. * Maximise first-time fix rates and productivity. * Contribute to continuous improvement and team collaboration. Key Performance Indicators (KPIs) - Compliance with SHEQ standards and training requirements. - High customer satisfaction scores and low complaint rates. - First-time fix rate and productivity metrics. - Quality of workmanship and post-inspection results. - Efficient use of materials and van stock. - Accurate and timely job reporting. Person Specification Essential * Strong commitment to customer service excellence. * Organised, self-motivated, and able to manage time effectively. * Good communication and problem-solving skills. * High attention to detail and quality. * Basic IT literacy for using handheld devices and job systems. * Broad trade and construction experience. * Sound knowledge of health and safety practices. * Experience working under time constraints. Desirable * Willingness to learn new construction skills and develop within the role. * Experience working in occupied homes. * Familiarity with NHF schedule of rates. * Training in handling non-licensed asbestos. Qualifications * GCSEs or equivalent. * NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills. * Full clean driving licence. Desirable Qualifications * CSCS Card. * First Aid Training. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible