Responsibilities for this Tenant Liaison Officer will include:
Provide a high-quality service by liaising between the Client, Tenant & Liberty staff
Understanding tenant requirements
Support the reduction in complaints
Support customers, particularly any vulnerable customers
Manage client relationships to engage on access procedures, installation programmes and community engagem0ent
Support the wider Liberty team in managing customers and improving customer experience
Engagement with field and work planning teams
Ensure all customer details on all systems are accurate to keep clients updated
What we are looking for in our ideal Tenant Liaison Officer:
NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths & English. Valid driver’s license essential. Customer service experience, ideally within a social housing environment (Desirable). Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access. A caring & empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload.
We offer a range of benefits for a rewarding career including though not limited to:
1. Pension scheme
2. 23 days Annual Leave, plus Bank Holidays
3. Cycle to Work scheme
4. Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
5. YuLife, includes:
6. Life Insurance/Death in service benefit – 2x annual salary value
7. Smart Health (including round the clock access to 24/7 UK-based GPs)
8. Best Doctors to provide a second opinion on complex cases or diagnosis
9. Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
10. Online Health Check
11. Nutrition consultations
12. Online fitness program
13. YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
14. Free will writing
15. Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
16. Exclusive membership and wellbeing product discounts
17. Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
18. Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
19. Discounted gym membership
20. Savings on cinema tickets, travel, holidays & retail