Leisure Team Leader
Join to apply for the Leisure Team Leader role at Village Hotels
Awesome people are crucial to making our clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well‑oiled machine. It’s your job to keep both our members happy, through efficient process and a dedication to customer excellence, and to lead a team of fitness‑fanatical crew to ensure you’re getting the very best out of the people around you.
A natural leader, you’ll understand what makes a workplace great, motivate your teams to push boundaries through killer customer service, seamless operations and a passion for all things fitness. You’re super organised, so you’ll have no problem multi‑tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor.
We’re all about embracing personality, individualism and fun. Forget stuffy hotels built around formality; we create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Responsibilities
* Maintain seamless club operations in collaboration with the Leisure Club Manager.
* Ensure member satisfaction through efficient processes and dedication to customer excellence.
* Lead, motivate and develop a team of fitness staff, encouraging high performance and customer service standards.
* Multitask across key areas such as poolside management, gym coaching and event coordination.
* Support team members in achieving their personal and professional goals within the fast‑paced fitness industry.
Qualifications
* Own it – take responsibility for operations and team success.
* A passion for leisure and fitness.
* Good knowledge and experience of leisure operations.
* Attention to detail and a drive to deliver the highest levels of member experience.
* Motivational and passionate about developing others.
* All offers are subject to a successful DBS check.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member or friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in our Village Hotel Starbucks stores.
* Excellent training and development including our Rising Stars and Talent Academy programmes.
* Training across several areas in the hotels, using a mobile gaming training platform.
* Discounts and cashback offers on many High Street Brands and Supermarkets.
* Well‑being and healthcare benefits and monthly well‑being programmes.
* Mental health first aiders and up to 2 mental health days annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Employee Assistance Programme, offering support and counselling.
* Flexible working hours.
* Fun, supportive and inclusive work environment with regular team events.
* Excellent reward and recognition incentive schemes.
* Anniversary rewards for key milestones of service.
* Electric car salary sacrifice scheme.
* Have your birthday off guaranteed.
* Discounted Health Cash plan and sick pay insurance.
* BIG People Days to celebrate, reward and recognise employees and local communities.
* Enhanced maternity and paternity benefits and pay.
* Company pension scheme.
* Life insurance.
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