Job Specification The position involves providing Facilities Management control and support for a school site, ensuring efficient and effective operations to achieve full contractual and statutory compliance. You will support the Regional Account Manager in managing and delivering contractual obligations and client expectations while monitoring and reporting on Service Delivery performance as required. A key responsibility is managing budgets effectively to ensure contract profitability while delivering outstanding service to the school.
We are looking for someone with a good general education and relevant Facilities Management experience, including proven knowledge/experience of PFI contracts and education-specific environments. Success in a similar service setting, operational understanding of utilities and lifecycle management, and stakeholder relationship skills are crucial. Effective communication, negotiation, and interpersonal skills are essential, alongside the ability to work independently, drive improvements, and deliver performance-focused results. Flexibility, adaptability, team-oriented attitude, and coaching and management skills are important. Proficiency in PC applications, including Outlook, Excel, and Word, is required to excel in this position.
Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
The role requires managing and supporting teams to meet contract requirements and service delivery standards in line with MITIE's values. Guidance must be provided to site teams to meet Service Level Agreements (SLAs) in a timely manner, ensuring that budgets and specifications are met. Controls must be in place through audits to monitor and manage services delivered by MITIE and subcontractors. Maintaining accurate contract administration and record-keeping during site visits is essential. You will ensure planned preventative maintenance, projects, and lifecycle works are effectively scheduled to minimize disruption for school users. Collaborating with the Regional Account Manager on procurement, variations, and contract changes is required to deliver value for money.