Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better. Pay Range £30,000- £35,000 Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements. Job Description Are you passionate about shaping digital products and services that genuinely improve customer experiences? Do you enjoy working with diverse stakeholders, using insight and technology to turn ideas into impactful, real‑world solutions? Then consider the role of Product Owner at Reed in Partnership! Internal applications for this role close on 07/05/2026 What is the role about? The Product Owner will support a small, expert team in delivering outcomes set by the Product Manager and Digital Product Management Team. They will work on projects, varying in size and scope, with objectives and deliverables determined at the outset of each new project. Work will be focused on Product and Service Development activity to support new or existing Reed in Partnership services. Product and service development will centre on the use of technology to deliver efficiency and respond to sector requirements. Researching new technology and ways of working to improve the service for our customers and service commissioners, while ensuring that technical changes are adequately assessed for impact, prioritised, scheduled and implemented, minimising risk and disruption to business operations. Then working with stakeholders and partners to develop the product or service ready for service delivery. Just some of your day-to-day responsibilities will include: Research and analysis for Product and Service Development projects, producing summary reports and conclusions. Including researching customer trends and behaviours and development of knowledge of suitable products available on the market Support with Marketing updates considering new contract launches and migration of existing services from legacy CRM Support with User story generation when required. Where required, providing support to the Business Development team to ensure effective bid submission, by maintaining a comprehensive feature checklist in line with new versions. Supporting activity linked to the product lifecycle for both new and existing products, including the company CRM, within Reed in Partnership - identification, research, development, implementation and continuous improvement Contribution and input into innovative product ideas to support delivery of new and existing Reed in Partnership services Liaising with internal (e.g. IT, Business Development, Operations and Risk) and external (e.g. developers) stakeholders to achieve and progress project objectives Supporting with testing and evaluation of testing of new products, at feature and service level, including shadowing of operation processes and creation of end-to-end test packs. Supporting with Triage of new issues and change requests via JIRA Collating feedback from users of existing products and writing reports with recommendations of updates and improvements to enhance the user experience and increase usage Liaising with internal (e.g. IT, Business Development, Operations) and external (e.g. developers) stakeholders to achieve and progress project objectives Supporting with testing and evaluation of testing of new products and services Ensure comprehensive risk assessment and impact analysis for all changes and releases, and schedule changes to align with business priorities and to minimise disruption What’s in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found on our website With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together. To be successful in this role, we are looking for someone with: Essential Attainments: Strong IT skills Strong Excel and data manipulation skills and the ability to find data trends and provide analytical commentary Excellent oral and written communication with a demonstrated ability to communicate clearly and thoroughly in formal written communications to a very high standard Experience in the delivery of complex information to teams in presentation and/or training sessions/briefings Attention to detail Solutions focused Essential Criteria: Evidence of working within a Project Management environment Ability to liaise effectively and professionally with internal and external stakeholders Organised, resourceful and manages time effectively Ability to multitask and understand new concepts quickly Proactive and takes ownership of responsibilities Desirable Attainment: Level 3 Service Management Framework qualification Bachelors degree (or equivalent) Experience using JIRA and MIRO We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.