We’re on the lookout for a Deputy Operations Manager to join the team at Foxhill Manor – our intimate, 5 AA Red Star private house hotel, tucked away in the Cotswold hills on Farncombe Estate.
With just eight individually designed bedrooms and a relaxed “whatever you fancy” approach, Foxhill is a truly one-of-a-kind experience. Guests throw out the rule book and enjoy completely bespoke, indulgent stays – and that’s where you come in.
As Deputy Operations Manager, you’ll help lead our small, talented team to deliver unforgettable moments every day. From anticipating guest needs to supporting food, drink and housekeeping service, you’ll be a key figure in making the Manor run smoothly – and making each guest feel truly at home.
In this role, you’ll be responsible for:
* Delivering warm, intuitive and personalised service in the unique Foxhill style
* Supporting daily operations and upholding five-star standards throughout
* Leading by example – setting the tone for service, pace and presentation
* Working with chefs, housekeepers and the estate team to create seamless experiences
* Training and supporting the team to improve service and confidence
* Staying on top of rotas, guest feedback, costs and operational details
* Being a true host – visible, proactive and always ahead of guest expectations
You’ll work a variety of shifts, including evenings and weekends, and will need a full UK driving licence as you’ll be helping across the estate.
Total package: up to £41,600 per year (£39,140 basic plus gratuities), plus:
* Clothing allowance paid monthly
* Complimentary food on duty
* 30 days holiday (rising to 35 after 5 years)
* A birthday lunch in one of our hotels – on us!
* Mental health first aiders & Hospitality Action support
* Online wellbeing tools – workouts, meditation, recipes
* Discounts on retail, dining, stays, spa and wine across the estate
* Complimentary DB&B stay for two to experience life as a guest
* £1,000 to spend through our internal recognition scheme
* Up to £1,000 when you recommend a friend to join the team
* Premium pay on Christmas and New Year shifts
* Optional healthcare cash plan and financial advice
* Fully funded apprenticeships and career development across departments
Due to our rural location (WR12 7LJ), your own transport is essential.
We’re proud members of the Hoteliers’ Charter and committed to creating a workplace built on respect, fairness and opportunity, with wellbeing and career growth at the heart of everything we do.