Customer Service Advisor – Start Your Career in the Home‑Moving Industry Leicester (Enderby) Full-Time | Permanent | Monday–Friday, 9–5 £23,901.08 per annum Ready to join a business where your attention to detail really matters — and where every day you help people move home with confidence? At Simplify, the UK’s largest independent Conveyancing and Property Services group, we’re looking for Customer Service Advisors who want to build a meaningful career in a supportive, modern, fast‑paced environment. Whether your strengths are customer service, administration, ID verification, or you’re curious about the legal side of property, we have a place for you. ⭐ Why This Role Matters Buying or selling a home is one of the biggest moments in someone’s life — and our teams make that experience smoother and safer. As a Customer Service Advisor, you’ll play an essential part in that journey. This role sits within our busy service centre, where you’ll support the early stages of the conveyancing process by verifying client ID and ensuring legal and regulatory checks are completed accurately. If you enjoy detail, structure, and doing things the right way, you’ll thrive here. What You’ll Be Doing In our ID Verification & Service Centre team, you will: Review and verify client identification documents Use our in‑house systems to follow a clear, step‑by‑step process Complete essential legal administration tasks Scan and process documentation accurately Provide updates and communicate with other internal departments Work towards service levels that keep cases moving smoothly You’re not just checking documents — you’re helping people begin their home‑moving journey with confidence. Career Paths Across Multiple Departments One of the best parts of joining Simplify is the opportunity to grow. Once you’re in, you can develop skills and move into roles such as: ID Verification & Onboarding Ensuring customers start their journey smoothly and securely. Customer Service & Client Care Supporting home movers, answering questions, and providing reassurance throughout the process. Specialist Legal Administrative Support Helping our conveyancers with vital tasks that keep property transactions progressing. Wherever you want to take your career, we’ll help you get there. ✅ What We’re Looking For You’ll be a great fit if you: Have customer service experience or a willingness to learn Enjoy structured work and have strong attention to detail Are confident using IT systems Are a clear communicator with a positive, professional approach Live within commutable distance of Leicester (Enderby) No property or legal experience needed — we provide full training. Benefits of Working at Simplify Competitive salary Site-based role in a modern, well-connected office 25 days holiday 8 public holidays Pension scheme & life assurance Buy/sell holiday scheme Enhanced maternity, paternity & adoption pay Employee Assistance Programme Free conveyancing services for your own move ️ Retail discounts & more Our Commitment to Diversity We know that diverse teams create better ideas, stronger results, and a more welcoming workplace. We encourage candidates from all backgrounds to apply — whoever you are, you’ll be valued here.