To provide a comprehensive support service to consultants and supporting teams within the designated specialty area. To work collaboratively with other medical secretarial colleagues to ensure clinical correspondence is produced and distributed within acceptable timescales. The post holder will carry out his/ her duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the post holder should exercise initiative commensurate with the role and that confidentiality be maintained at all times.
To prioritise workload independently, identifying urgency, highlighting problems and taking appropriate action to prevent or solve problems without supervision.
In the absence of the Medical Secretary, participate in the outpatient booking process by coordinating clinic capacity and liaising with relevant departments. Dealing with cancellations to ensure full utilisation of available clinic slots to ensure adherence to National and Trust waiting times.
Main duties of the job
The post holder will provide administrative and clerical support to the neurology department. They will be responsible for processing referrals into the service, maintaining waiting lists, patient databases and co-ordinating communication between MDT members, patients and GP's.
The successful candidate will be required to contribute to the development of an expanding service by demonstrating a commitment, enthusiasm and passion for the delivery of high quality, patient focused care.
Excellent interpersonal and communication skills are necessary as the post holder will be expected to liaise and work closely with clinicians and other healthcare professionals from both primary and secondary care environments.
The post holder will be expected to work with the team to ensure that the pathways run effectively and meet local and national targets. They must communicate sensitively and effectively to patients and organise their own workload to ensure timescales are met and urgent work is prioritised.
The ability to work effectively as part of a multi-disciplinary team is necessary to ensure seamless, comprehensive care is provided for our neurology patients.
The post holder should be flexible as service requirements may fluctuate
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by ourflexible working optionsand by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information -inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page:Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Qualifications
* GCSE Maths/English Grade C or above
* RSA level typing or equivalent experience
* Medical audio typing or equivalent experience
* Medical Terminology
* NVQ business admin level 2
Skills
* Proficient in the use of microsoft office programs
* Experience in preparing minutes
* Previous experience in the NHS in a similar role
Knowledge
* Knowledge of Medical Terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,625 to £25,674 a yearPro rata, Per Annum
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