Job Opportunity: Customer Relationship Manager
Hi Vis Hire, specialists in the Hire industry, is offering a fantastic opportunity for a Customer Relationship Manager to join a leading provider of Accommodation/Portable Welfare units, Portable Toilets, Storage solutions, Tower Lights, and Fencing at their depot near Falkirk.
The Customer Relationship Manager will be responsible for ensuring all aspects of service delivery to customers meet or exceed agreed service levels. The role involves building strong relationships with existing and lapsed customers to maximize business opportunities.
Key Responsibilities:
* Maintain and improve customer service levels
* Build and sustain strong customer relationships
* Identify and develop new business opportunities
Candidate Requirements:
* Proven success in a Business-to-Business Customer Service role
* Experience in outbound calling, including developing call plans and gathering information
* Excellent communication and relationship-building skills
* Ability to identify decision-makers and uncover customer needs
* Passionate, results-driven, and professional
* Confident telephone manner
* Experience or understanding of the construction/hire industry is highly beneficial
This role is ideal for someone passionate about delivering excellent customer experiences with a positive, dynamic approach. The successful candidate will demonstrate good commercial judgment, ownership of problems, and high integrity. In return, you will enjoy a challenging and varied role, a competitive salary, and excellent bonus potential.
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