Overview
Role Purpose: We are looking for an enthusiastic Shop Manager to lead the day to day running of our charity retail shop and help maximise income to support ellenor’s vital work. You will manage shop operations, staff and volunteers, ensuring excellent customer service, strong visual merchandising, and a welcoming environment for everyone who visits or supports the shop.
Responsibilities
* Deliver outstanding customer service and maintain a professional shop environment.
* Manage daily shop operations including opening/closing, banking and daily returns.
* Ensure donated stock is prepared, priced and displayed to maximise sales.
* Monitor stock levels and maintain attractive, merchandised shop displays.
* Support, motivate and manage staff and volunteers, including performance reviews.
* Maintain high standards of cleanliness, organisation and health & safety.
* Monitor shop performance against targets and identify opportunities to increase income.
* Promote Gift Aid and drive sales growth.
* Act as an ambassador for ellenor within the local community.
Essential requirements
* A positive team player who can engage with staff, volunteers and customers.
* Self-motivated with the ability to work independently and prioritise tasks.
* Honest, reliable and flexible in working hours when needed.
* Well-organised with strong timekeeping and a professional appearance.
* Committed to the values and mission of ellenor.
If you’re passionate about retail and making a difference in your community, we’d like to hear from you.
UK Immigration
ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.
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