EXCITING OPPORTUNITY FOR A 2ND LINE SUPPORT ENGINEER TO JOIN A LEADING TECHNOLOGY SERVICES PROVIDER
Dynamic environment with exposure to cutting-edge IT infrastructure
Technical client support role, ideal for experienced Windows Server engineers
Opportunity to grow within a fast-paced, customer-focused technology company
Our client is a nationally recognised provider of managed IT services, specialising in delivering high-quality connectivity and support solutions to customers across multiple sectors. With a track record spanning over 20 years, they pride themselves on offering reliable and tailored technology services, backed by a highly skilled and collaborative team. Supportive and team-oriented workplace culture
Flexible working options and shift patterns
Access to industry training and mentorship
Modern office environment with the latest tools and tech
2ND LINE SUPPORT ENGINEER ROLE:
As a 2nd Line Support Engineer, you will be a vital part of the technical support team, resolving escalated issues and providing expert support across a range of technologies. You will work in a split-shift model, ensuring seamless support coverage, and contribute to maintaining the stability, security, and performance of key systems and services. Provide 2nd line support for escalated technical issues
Troubleshoot and resolve issues related to Windows Server, Active Directory, Office 365, and associated technologies
Proven experience in a 2nd line support or similar technical role
Strong knowledge of Windows Server environments and Active Directory
Hands-on experience with Office 365 and common enterprise applications
Understanding of networking fundamentals and associated technologies
Ability to work split shifts: 08:00–17:00 and 12:00–21:00, Monday to Friday
Please either apply by clicking online or emailing chris.