IT Service Desk Analyst
Location: Horsham
Job Type: Full-time
Salary: £35,000This role involves supporting, monitoring, and maintaining our existing IT infrastructure, as well as working on new systems and upgrade projects. The ideal candidate will have a strong background in IT support and infrastructure management, with a focus on security and efficient system operation.
Day-to-day of the role:
Conduct cyber and information security activities in line with our ISO27001 certified Information Security Management System.
Monitor and check backups, email systems, and software patches across desktops, servers, and applications.
Import data into Oracle for development and test teams.
Provide support to end users, including those in remote offices and working from home.
Manage account creation and deletion for joiners and leavers.
Install software on servers, desktops, and laptops.
Order hardware and software as needed.
Maintain the asset database and liaise with suppliers for warranty repairs.
Perform other reasonable duties as required from time to time.Required Skills & Qualifications:
Previous experience in a similar IT support role.
Technical experience with Microsoft Windows 10/11, Windows Server 2016/2019/2022, Microsoft Hyper-V, Microsoft Exchange Online, Office 365, Active Directory, Azure AD, IP Networks, Switches & Cabling, and Backup Systems.
PC troubleshooting and repair skills.
Excellent organisational and time management skills.
Ability to work with a high degree of attention to detail.
Remains calm and objective under pressure.
Effective problem-solving skills and ability to handle a diverse range of challenges.
Ability to work independently while maintaining a logical and methodical approach.
Demonstrates initiative and acts with integrity and enthusiasm.Desirable:
Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast.
Experience working in an ISO27001 environment