Employee Skills and Attributes:
1. Self-motivated, Punctual and hardworking individual with the ability to work exceptionally well in a challenging and pressurised environment. Can always adapt to learn new skills quickly and effectively. Have the ability to communicate in a business environment in verbal and written format.
2. Can demonstrate principles of administrative management services and understand how employer organisation structure works. Has the ability to demonstrate, principles of business communication and information and manage personal and professional development with ease.
3. Must understand employee rights and responsibility and encourage innovative ideas.
4. Update Intranet features and create bespoke business documents and forms for all employee usage.
5. Research on New Project and also prepare a Business Proposal and have the ability to implement and maintain business continuity plans and processes.
Understand Employee Company Handbook and Business Marketing Strategies:
1. Business document production of sales and information management.
2. Understand Principles of market research and digital marketing and research.
3. Able to use social media sites for Promotion and Advertising. Can gather contacts for Projects and understand the Principles of leadership and management. Principles of Social Media with in a business.
4. Principles of marketing and evaluation.
Understand and Update Health and Safety & Equality Policy for Yearly Health &Safety Inspection.
1. Understand and update Health and Safety policy for the business environment.
2. Understand and Promote equality, diversity and inclusion in the workplace.
3. Unit review to manage team and individual's performance to improve Health and Safety.
Manage Quarterly Account Queries
1. Collate account data sheets and Administer finance for file documents for quarterly year end reports.
2. Analyse and present business data to get snap shot of company's performance.
3. Produce business Sales Report and see forecasting sheets to show companies efficiency.
4. Can use office software such as spreadsheets and word to process customer's financial transactions.
Manage Stock Control Inventory
1. Able to Purchase Print runs at the right time using stock control inventory such as Inflow.
2. Able to Purchase Sellable stock such as CERB and Virtual Stock management.
3. Manage stock and have ability to generate space as and when required.
Update and Administer Human Resource Records:
1. Administer human resource records for Home Office and Contact Details.
2. Administer the recruitment and selection process. Administer Credit checking history for new clients.
3. Assist Administration for Reference for employees and Clients.
4. Teaching a colleague to develop their office and development skills
5. Perform HR Updates using FSB documentation.
Participate in Wholesale Administration:
1. Must be willing to participate in project research and working development programs.
2. Set up Business travel and accommodation services.
3. Provide administrative support (Catalogue Creation).
4. Send out Newsletter to trade clients to join us at the book fair.
5. Able to use Telephone and voicemail systems at work as well Handle all daily mail and email transaction.
6. Able to manage Group diary of appoints to visit trade clients at the show.
7. Provide reception service and meet and welcome trade clients to visit at office.
8. Create event checklist and prepare stock samples. For show.
9. Send out Samples to show provider.
10. Setup and manage an office facility at events at book fairs.
11. Develop and deliver presentation by producing latest catalogue
12. Negotiate in a business environment directly with International clients on behalf of PCS Books LTD.
13. On arrival from event, generate new orders using bespoke software. Ability to pick order for customer.
14. Process information about customer's details when trade checking and develop customer relationship.
15. Communicate with customer via email and send out agreed stock to customer.
16. Administer legal Terms files to send to customer, regarding purchasing terms.
17. Chasing FSB debt recovery notification, when credit terms expire for Clients so we can get paid.
Customer Relationship Management and Service Handling Procedures:
1. Organise and Resolve Customers Complaints on eBay, Amazon and Website.
2. Deliver customer service to all customer's issues.
3. Support environmental sustainability in the business environment.
4. Understand how to work in a customer service environment, and principle of customer relationships.
Manage All Online Platforms Activities on Daily Basis:
1. Create New product listing on all online platform so we can sell goods.
2. Store and retrieve archived information from website database software systems. Includes Amazon, eBay and – This will Contribute to improvement of business performance.
3. Contribute to the development and implementation of an information system using bespoke data management software such as Snazal Manager and Extractor Invoice production system, Amazon and eBay control panel for data entry. Contribute to Business tools such understanding Keyword tools, such as AdWords for Google / Bing and Yahoo Merchant Shopping Centre to improve web searches.
4. Monitor information system to improve daily sales and Analyses and present business data to director.
5. Repricing on all National and International websites i.e.:, eBay, Amazon
6. Setting Minimum prices on all National and International websites i.e.:, eBay, Amazon
7. Performing National and International FBA and MFC Drop shipping Services on a daily basis.
Main Job Activities - Sales and Business Admin: Job Role 2 (F/T) – 9am To 5pm
1.0 Daily Task: Listing Multiple New Book Collection Set. (10 Min Listings a day = 3.5 Hours)
2.0 Customer Service Skill Set Required (30 minutes)
3.0 Project Development Task (4 Hours)
Work on daily tasks to complete the day, set out by the Listing Manager.
Summary
As an Administrative Assistant, you will be a vital part of our team, utilizing core skills in sales administration, administrative experience, and strong communication to support daily operations. Your premium skills in Microsoft Excel, XERO, and CRM software will enhance your ability to handle data entry tasks efficiently and manage human resources functions effectively. With relevant skills in Microsoft Office suite, English proficiency, and computer literacy, you will excel in providing exceptional customer service, utilizing IT tools, and managing tasks such as Google AdWords. Join us to contribute your expertise in a dynamic and supportive work environment.
Qualifications
- Sales administration experience
- Strong communication skills
- Proficiency in Microsoft Excel, Xero, and CRM software
- Proficient in Microsoft Office Suite
- Excellent time management skills
- Ability to handle data entry tasks efficiently
- Basic understanding of Human Resources practices
- Customer service experience
- IT knowledge
- Familiarity with Google AdWords
- Strong computer literacy and skills
- Ability to multitask and prioritize workload
- Strong English language skills
- Ability to work effectively in a fast-paced environment
Job Types: Full-time, Permanent, Zero hours contract
Pay: £12.21 per hour
Benefits:
* Company pension
* On-site parking
Experience:
* Sales administration: 1 year (preferred)
* administration: 1 year (preferred)
Work Location: In person