The Belfry Hotel & Resort is an award-winning destinationwith 450+ luxurious rooms and suites, a selection of vibrant restaurants andbars, versatile event and meeting spaces and a relaxing leisure club and spa.Our three exceptional golf courses - including the legendary Brabazon - arecelebrated around the world. Whether you're inspired by our iconic fairways,drawn to the tranquillity of the spa, excited by guest-facing roles, orenergised by the work behind the scenes, you'll find your place within ourdynamic and welcoming team.
The Belfry hasundergone a major expansion and renovation with an investment of over £80million, marking an exciting chapter in our history. The resort has beentransformed with the addition of The Masters Suite, a stunning new event space,a state-of-the-art leisure club plus a host of other enhancements that elevatethe Belfry experience like never before.
We believe intaking care of our team just as much as we do our guests. That's why we werenamed in the 2024 & 2025 Caterer’s Top 30 Best Places to Work.
The on-target earningpotential for this role is a £37,523.60 annual salary, comprising a base salaryof £35,844.00 supplemented by an estimated £1,679.60 in gratuities per annum,ensuring a rewarding compensation package.
About the role
As Nights Operations Manager you will be leadingthe night operation across the resort. Responsible for managing the team andmaintaining consistently high standards of service and ensuring a flawlessguest experience whilst creating a work environment that supports the Belfryvalues. You will lead by example and provide full support to the nights team toensure seamless running of the business.
As the Night Manger you will be:
* Running the night operation across the resort.Being on the floor and ready to assist across all departments and makingdecisions to help and improve the service offered to our guests
* Providing excellent guest service, resolvingproblems when they arise and identifying opportunities to make guests’experiences memorable and enjoyable
* Responsible for the health and safety ofguests in house - record all accidents and incidents that may occur withinthe hotel for guests and staff
* Assisting with the Night Audit
* To be available at all times to deal withguest queries and/or a complaints, monitoring guest satisfaction withregular reporting to the General Manager.
* To support the night cleaning staff and ensurethey are carrying out the duties allocated to them.
* To check all public areas, includingconference rooms, to ensure they have been cleaned and serviced correctly.
* Co-ordinating and completing the night rosterand dealing with any staff absenteeism issues.
* To be a champion in your department for ourwaste management and ESG commitments
* To maintain a good working relationship withall colleagues, being able to motivate the night’s team to ensure eachmember is achieving a high level of performance in their role and providenecessary support where required.
Ideal Candidate:
At The Belfry, we are committed to yourprofessional growth and success. The ideal candidate for this role will havehad experience working in a similar setting and has worked nights before.
In addition, you will have:
* Excellent customer service skills with agenuine desire to deliver exceptional experiences to every guest
* Experience working with Opera is preferred butnot essential
* An experienced manager who has led teamswithin a front office environment
* Experienced in taking ownership over yourdepartment and achieving financial and guest targets
* Able to develop strong relationships with yourguests, team, and colleagues
Belfry Benefits
Learning & Development
We invest in our people through hands-on coaching, mentoring,and a wide range of in-house training, supported by our online learning hub,The Belfry Campus. Apprenticeships across multiple roles offer nationallyrecognised qualifications, while our LEAD development programme supports careerprogression from entry level to senior leadership. We proudly promote fromwithin wherever possible, with clear development pathways to help you reachyour full potential.
Your wellbeing matters. In partnership with The Burnt ChefProject, we offer mental health support and funded counselling, alongside lifeassurance, 24/7 GP access, health cash plans, and menopause support. Wagestreamhelps you manage your earnings and savings, while our Cycle2Work scheme anddiscounted gym memberships encourage a healthy lifestyle.
Showing Our Appreciation
We recognise and reward our teams through the Belfry Awards,long service recognition, loyalty rewards, and additional holidays. Enjoygenerous discounts across the resort for you, friends, and family, pluseveryday savings through Perkbox. Free onsite parking and complimentary mealsduring shifts are also provided.
Making a Difference
Sustainability and community are at the heart of what we do.Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, andGEO certifications. Our ESG led approach drives meaningful community impact andcharitable fundraising, alongside our commitment to environmental stewardship.
Our Values
Working here means being part of a supportive, values drivencommunity. Our Belfry Beliefs - Make a Difference, Own Our Actions, BetterTogether, and Deliver Every Day - guide how we work, support one another, andsucceed together.
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