Join our team as a Service Advice & Support Officer
Were looking for a friendly, organised and customer-focused Service Advice & Support Officer to join our Bolton Care & Repair team. This is an important frontline support role, providing high-quality administrative and advice services that help customers access essential supportsuch as Disabled Adaptations, Home Improvement Assistance and the Handyperson Service. Youll support customers as a key point of contact, delivering excellent service while ensuring records and processes are accurate.
Key Responsibilities
* Act as a first point of contact, handling telephone enquiries and providing clear advice to customers.
* Support the delivery of Care & Repair services through accurate administrative and financial processing.
* Process grants, purchase orders and invoices in line with required procedures.
* Maintain accurate records on IT systems to support service delivery and performance reporting.
* Provide general administrative support and assist with maintaining asset and service records.
* Promote Care & Repair services and support a customer‑focused approach
What youll need to succeed
Proven experience in an administrative or…
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