WearelookingfortwoServiceDeskAnalystsforanimmediatestart.
YouwillbejoininganestablishedITservicedeskwhereyouwillbefirstpointofcontactfortechnicalsupport,providing1st/2ndlineresolutionofhardware/softwareandnetworkrelatedissuesaswellasundertakinguseradministrationandaccessrelatedtasks.
KeySkillsandExperience
* PreviousexperienceworkingonanITServiceDeskinanITILenvironment
* Haveagoodunderstanding/proficiencyinMSofficesuiteapplications,desktopoperatingsystemsandserveradministration
* ExperienceofAdobeandAntivirussoftware
* ExperienceofExchange/Activedirectory(i.e.Accountcreations,passwordresets,creationofgroupsetc.)
* Understandingofnetworkconceptse.g.DNS,DHCP,Email,HTTP,SSLandTCP/IPprotocols
* Basicnetworkingskillse.g.LAN/WAN/VPNsupport
* Experienceworkinginahighcallvolumeenvironment.
* Motivatedindividualwithapositivecandoattitude.
* Greatteamplayer
* Goodanalytical,problemsolvingandcommunicationskills
* Flexibilitytoworkoutsideofcorehourswhenrequiredtosupporttheteaminresolvingmajorincidentsorduringpeaktradingperiods
* Workswellunderpressureandcanmulti-task
* Theidealcandidatewillalsoholdafullcleandrivinglicenceastravelbetweengroupsitesmayberequired.
Thisisa3monthcontractwiththepossibilityofapermanentroleattheendofthecontract.
Pleasenotethisroleisperformedon-site5daysperweek.
InsideIR35
AMRT1_UKTJ
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