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This role entails managing and growing our highest profiled clients whilst providing high level of customer experience across all segments within Google Cloud and AWS. You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitigation. You will be a critical player in driving long-term account success across a portfolio of customers.
Job Responsibilities
* Accelerate customer adoption of solutions and products by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
* Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum.
* Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs. Serve as a trusted advisor to customers, deeply understanding their business challenges and objectives.
* Identify and pursue opportunities for cross-selling and upselling within existing customer accounts
* Proactively identify and mitigate potential risks and roadblocks throughout the customer journey. Plan for customer events and launches, partnering with Practice, Engineering, and Cloud Managed Service team/s to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
* Analyze customer feedback to identify areas for improvement in our products, services, and internal processes. Develop and share best practices and knowledge assets based on successful customer engagements, and contribute to the ongoing development of our customer success methodology and tools.
Qualification
* MBA or Master’s degree in a management, technical, or engineering field with 10+ years of customer-facing experience
* Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions
* Experience collaborating across business units internally and at large enterprises
* Strong exposure working with the Digital Natives, Startups and Enterprise accounts (in tech/Solution Sales capacity) in The UK
* Experience in application/workload migration to public cloud providers, and translating business requirements into technological solutions
* Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks
* Excellent communication, presentation, problem solving, and management skills
* Experience in Cloud & IT services pre-sales
* Capabilities to read, understand and execute technical architectures across cloud providers(preferably GCP & AWS)
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