Key account manager
Salary: Dependent on Experience
Reporting to: Head of Clinical Trial Supply
Role Overview:
Following a sustained period of strong growth, a leading specialist in Pharmaceutical Supply is expanding its commercial team to support the next phase of its development. The organisation is made up of ambitious, self-motivated professionals driven to deliver high-quality solutions and accelerate continued market expansion. They are now seeking a like-minded individual to join the team and contribute to this growth journey.
This role is focused on the management and growth of established key client accounts within the clinical trial supply environment. The successful candidate will act as the primary point of contact for assigned clients, ensuring the successful delivery of clinical trial supply projects while driving revenue and gross profit growth across existing accounts. They are also looking for someone seeking long term career development within the industry, as they are keen to support your continued growth!
The position is commercially accountable and client-facing, with a strong emphasis on relationship management, service delivery, and cross-functional coordination within complex, multi-stakeholder clinical trial settings.
Key Responsibilities
* Manage a portfolio of key clinical trial supply client accounts
* Act as the lead contact for all client-related matters and study requirements
* Deliver revenue and gross profit growth across assigned accounts
* Support and oversee the delivery of clinical trial supply projects to agreed specifications
* Maintain accurate project and commercial records within internal ERP systems
* Develop, track, and report on client KPIs and account health
* Lead and participate in regular client meetings (weekly, monthly, quarterly)
* Address client complaints promptly in line with documented procedures
* Ensure service levels are consistently met and monitored
* Lead global sourcing activities using approved supplier networks
* Negotiate product pricing, payment terms, and product access
* Coordinate with logistics providers to support global shipment and delivery of study materials
* Build strong working relationships across internal teams and external partners
* Contribute ideas to support continuous improvement initiatives
* Operate in accordance with SOPs, quality systems, and regulatory requirements
* Maintain knowledge of products, markets, and clinical trial supply practices
Ideal Candidate
* Will be seeking a long term career development within the industry
* Experience within clinical trial services or the healthcare/life sciences sector
* Strong commercial and business awareness
* Proven ability to develop and manage client relationships
* Excellent written and verbal communication skills
* Customer-focused with a service-oriented mindset
* Strong organisational skills with the ability to manage multiple priorities
* High attention to detail and accuracy
* Proactive problem-solver with a solutions-driven approach
* Effective negotiator and confident stakeholder manager
* Comfortable working independently while contributing to a team environment
* Familiarity with quality standards and regulations relevant to clinical trial supply (e.g. ISO)
* Proficient in MS Office and business systems such as CRM and ERP platforms
What Success Looks Like
* Strong client satisfaction and long-term account retention
* Consistent revenue and gross profit growth across key accounts
* On-time, compliant delivery of clinical trial supply projects
* Effective resolution of client issues and escalations
* Strong collaboration across commercial, operational, and logistics teams
The interview process will include an initial discussion with Mollie Kent. Successful applicants will then have a conversation with the internal recruitment team and then the chance to meet the Executive team.
If you are interested in learning more, please apply to this advert or apply to Mollie Kent directly on m.kent@x4lifesciences.com