Key Responsibilities and Accountabilities: Manage, analyse and review (as administrator) existing email platform tools: Discovery and documentation of existing usage inc. undertaking a review of current users, email volumes, managed services set-up, data retention etc, so that planning for migration to Marketing Cloud can proceed Be responsible for configuration and management Any other activities as required and agreed Understand GDPR, data & compliance requirements for customer data and assess requirements and delivery plans accordingly Become a Marketing Cloud ?super user?: contributing to and shaping the subscriber strategy building templates for emails learning the journey planner troubleshoot access queries, template queries and any ad hoc query as required becoming familiar with the CRM integration and how to segment and suppress recipients contributing to preference centre strategy Become the email comms lead for any IUK mailing list without a clear business owner, e.g. KTP, to be sent from Marketing Cloud: Be the point of contact Understand the requirements for change i.e. moving lists onto MC ? discover, plan and execute Support with their data needs both in in the short-term as well as for longer-term data strategy (i.e. CRM integration) Discovery around email use across IUK, including Business Growth?s use of Gov delivery: Current use Desired new use/process in line with wider strategy objectives Document this, iterate and improve Priorities agreed with line manager Any email comms activity or request as prioritised by the organisation ? interpret, own, plan and execute best practice approach