Company Overview:
Tate is part of the Kingspan Group PLC and comprises of manufacturing locations situated globally, servicing markets across Europe, Middle East and the Americas. Tate inc originated in the traditional commercial office sector for raised access flooring and, more recently, are supporting the accelerated growth in the data centre industry.
We continue to develop innovative products for use in commercial buildings, data centres and large retail premises and today we offer a full specification and consulting service. Our business in the US is growing and it's an exciting time to help shape our future direction.
We are committed to equality, diversity and inclusion in the workplace and are an equal opportunities employer.
Purpose of Statement:
Reports to the Information Systems Technical Lead but works closely with the IS Technical Support and IS Administrators. The IS Technical Support will ensure a high-level infrastructure and end user support is given to the business.
Key Responsibilities:
* Fault-finding and maintaining servers, PC's, network infrastructure hardware and software (including laptops) used in the organisation.
* Provision new assets/replacement assets, maintain adequate site stock levels while ensuring accurate recording of assets within the IT Asset register
* In a business-like manner accurately log details of reported Incidents and Service Requests.
* Monitor, update and escalate calls to ensure Service Levels are achieved.
* Ensure all IT activities, including relocating IS, telephone and office equipment as requested by key personnel during business hours, strictly in accordance with Health and Safety guidelines.
* Ensure all IT activities are compliant with the Kingspan IT manual and any activities falling outside the Kingspan IT Manual governance are logged and either resolved or escalated where appropriate.
* Document in the IT Service Desk, according to the standards of the organisation, any system changes, updates, and modifications released while carrying out the role.
* Undertake any training provided by the organisation.
* Be an ambassador for the IS department, actively promoting the use of IS toolset where applicable within the business.
* Possess an enthusiastic, energetic and can-do approach to customer service and solution delivery.
* Some out of hours support work will be expected while carrying out this role.
* Any other reasonable duties, as and when requested.
Essential Candidate Requirements:
* Fundamental understanding of Active Directory User administration
* Working knowledge of the O365 Suite, Exchange Online, O365 Administration, Azure Experience in an ITIL Ticketing system, managing, creation and solving Issus/Requests within an outlined and timely manner.
* In depth experience in desktop support for Windows 10/11, IOS, Android and printers.
* Fundamental understanding of Network troubleshooting, able to identify reasons for loss in connectivity and slowness and solve with relevant solutions.
* Have a working knowledge of Windows server.
* Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive.
* Must have excellent timekeeping and communication skills, with the ability to work as part of a team or on own initiative.
* Must demonstrate a good attitude to work and be flexible to challenges and changes.
* Full driving licence with the ability to travel as and when required.
Desirable Candidate Requirements:
* Microsoft scripting technologies including PowerShell, VBA, and VBScript.
* Advanced Windows Server.
* Knowledge and experience of Microsoft SQL (DBA and/or T-SQL).
* Advanced knowledge of Citrix and/or Windows Terminal Services.
* Back-end web-based technologies.
What can we offer?
* We are proud to offer competitive salaries, bonus opportunities and generous pension contributions.
* We know a work/life balance is important, which is why we offer 25 days' holiday entitlement each year.
* Corporate volunteering with paid time off to give back to our local community.
* Unrivalled training and development opportunities. We prioritise developing both you and your career.
* Getting to know your colleagues on a personal level is easy with social events scheduled throughout the year.
* We are People Passionate and offer our employees unrestricted access to an Employee Assistance Programme and have dedicated MHFA representatives across the business.
* We are part of the global Kingspan Group, which means direct access to careers opportunities worldwide