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Software Operations Manager, Leeds, West Yorkshire
Location: Leeds, West Yorkshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
The Role: Software Operations Manager
Location: London
Day Rate: up to 500
This role will require SC Clearance
As a Software Operations Manager, you’ll be responsible for:
1. Operational Management: Ensure critical SaaS, Cloud, and installed software tools are delivered to a high-quality operational standard. Collaborate with the wider Technology and Security team, Finance and Procurement Teams, Business Operations leads, and the People Team.
2. Governance & Reporting: Support strategic contract management for critical software tools (e.g., AWS, GitHub, Docker), serving as a non-commercial point of contact for tools involving senior technical stakeholders.
3. Innovation & Improvement: Identify, propose, and lead software improvement initiatives to streamline and optimize internal processes. Work in an agile environment, ensuring that requirements are captured, prioritised, and delivered by relevant teams.
4. Business Case Development: Support the development of comprehensive Business Cases, incorporating input from subject matter experts as needed. Review and challenge Business Cases to ensure alignment with best practices and measurable benefits.
5. Communications: Actively manage stakeholders, identifying and managing relationships with internal and external stakeholders, communicating clearly and regularly.
6. Business Planning: Work closely with Business and Finance colleagues to ensure procurement excellence, maintaining proactive relationships with supplier technical contacts. Play an active role in developing requirements for procurement agreements and integrating lessons learned into future contracts.
The Successful Candidate:
1. Extensive knowledge and significant experience of business management (procurement, planning, and reporting), particularly managing the delivery of software tools and digital projects in large/complex organizations.
2. A track record of collaboration and operational delivery, including requirements gathering, problem solving, prioritising requests from multiple teams (including senior management), and managing critical suppliers through accurate Management Information and broader performance management.
3. The ability to manage numerous initiatives concurrently and in a timely manner, including when delivered through others.
4. Experience of driving effective decision-making using accurate and concise data.
5. Experience in change and project management, encompassing agile approaches.
6. Familiarity with the public sector and government processes.
7. Strong administration, IT (particularly Google Sheets or Microsoft Excel), and support skills, with strong attention to detail.
8. Ability to challenge colleagues in a clear and constructive manner.
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