SALARY: £20k (FTE £25k)
WEEKLY HOURS: 28
CONTRACT TERM: Permanent
WORKS TO: Operations Manager
LOCATION: Broadgreen Community Centre, Salisbury Street, Swindon, SN1 2AN
APPLICATION DEADLINE: Friday 29th May - 5PM
PURPOSE OF THE ROLE
The Advice Centre is central to our work. The advice we provide offers clarity and confidence. When people understand their circumstances, they feel safer. In moments of uncertainty, clear guidance can make a massive difference, and that’s why we’re here to offer support that helps our Visitors feel safe, informed and understood. This role administrates the operational service within the Advice Centre, triaging the needs of Visitors and coordinating Advisor and volunteer appointments.
ROLE RESPONSIBILITIES
1. To coordinate the Advice Team’s appointments and schedules.
2. To be the Advice Team Lead:
* reviewing Advice Centre processes, and adopting appropriate changes to enhance service delivery
* lead on daily briefs and monthly meetings with Advisors and Steps2Work Coordinator
* report any issues or challenges to Operations Manager where necessary
3. To quickly assess the needs of Visitors and decide whether they need to be seen urgently, or to ...