The Corporate Debt Team are responsible for collecting the following debts owed to the Council: Council Tax arrears, Housing Benefit Overpayments and Sundry Debts including Adult Social Care.
Reporting to the Senior Billing & Debt Officer (Corporate Debt), the Corporate Debt Assistant will maintain a high standard of customer care while supporting all aspects of the timely recovery of unpaid debts owed to the Council. They will help deliver an efficient, high‑quality debt recovery service, ensuring that all appropriate actions are taken to maximise collection across the full range of debt types and to contribute to the reduction of outstanding debt owed to the Council and support the Senior Billing & Debt Officer (Corporate Debt) as required.
You will be required to investigate cases thoroughly ensuring liability is correct and actively pursue and collect outstanding monies owed to the Council specifically in respect of Council Tax. Decision making is crucial as you will need to establish what course of action should be taken in each case.
You will be required to deal with complex queries and escalations.
An excellent knowledge of Local Authority Billing and Debt related legislation and sound understanding of Debt Recovery processes and options available is essential.
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