To provide an efficient, comprehensive and confidential administrative service to the Anti coagulation Service and to provide an efficient telephone / reception service to patients and their relatives / carers, initiating any necessary action.
To play a key role in contributing to the day-to-day provision of an efficient, effective and robust service ensuring that it is patient centred with a customer focused and personalised approach.
This role requires excellent communication links across the whole healthcare sector and may involve conflict resolution.
The post holder will take an active part in the change management processes in the development of systems and services as appropriate
Main duties of the job
Ability to communicate clearly with patients, relatives and all other stakeholders to provide information on a range of issues relating to their referral or appointment
Respond to queries from colleagues or clinical staff relating the clinic booking process.
Receiving and processing referrals for the service, ensuring a quick and effective system is adhered to. Actioning urgent referrals within 3 days of receipt based on Department criteria.
Booking patient appointments via the OASIS system, including issuing of all relevant information to the patient i.e. confirmation of appointment letter and any patient leaflet of the provider / procedure
To assist in Anticoagulation clinics as required
Maintaining all relevant databases ensuring patient details are up-to-date so that timely and accurate information is available at all times.
Working within the policies and procedures of the Trust / Service to ensure that all processes are carried out within the agreed timescales.
Carrying out other administration duties as required including correspondence typing, photocopying, scanning, faxing, receiving and sending of post.
Please see job description for full duties.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
See job description.
Person specification
Education & Qualifications
Essential criteria
1. Qualification: Maths & English to GCSE/O’ Level grade C minimum or equivalent qualification
Desirable criteria
2. NVQ Level 2 in relevant field (e.g. Business Administration, Customer Service, etc)
3. NVQ Level 3 in relevant field (e.g. Business Administration, Customer Service, etc)
Skills & Experience
Essential criteria
4. Customer service experience.
Desirable criteria
5. Experience with working with databases and data inputting.
Personal Qualities
Essential criteria
6. Able to work under pressure in a busy office environment.
Using AI for jobs applications:
Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.
The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.
Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered, dependant upon Job Role and Salary needed to meet the criteria for sponsorship, alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK.
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants.
Not everyone needs a ‘Skilled Worker’ visa.