Overview
Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent in Sunderland. If you share our passion for creating thriving communities and want to be part of something that truly matters, we'd love for you to join us and help achieve our vision. If you have any accessibility needs or require adjustments, please let us know—we're here to support you. We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.
We are excited to offer fixed-term opportunities to join our Housing Management team as Neighbourhood Coordinators. These roles are ideal for individuals passionate about supporting our communities and delivering excellent neighbourhood services.
Role summary
Our Neighbourhood Coordinators play a vital role in shaping the services we deliver at Gentoo, working closely with our communities to make a real difference every day. You will be assigned an area patch within the City of Sunderland to support, so the ability to travel within the area is important. A UK driving licence is essential, and having access to a vehicle is highly desirable. We will reimburse business mileage to support your travel needs. The Neighbourhood Coordinator operates across the City of Sunderland, so your primary office location may change depending on service needs. A full UK driving licence and a basic DBS check (arranged and funded by Gentoo) are required for this position.
Responsibilities
* Allocate empty homes fairly and transparently, considering the housing needs and aspirations of customers and potential customers.
* Manage a neighbourhood to create sustainable communities and places where people want to live, including estate management, addressing anti-social behaviour and tenancy management.
* Support customers to manage their rent payments, maximise their income and work with partners for those in financial difficulty, to minimise arrears and maximise rent collection.
* Engage with the wider community and relevant community groups to benefit customers and the environment.
* Work in partnership with other agencies to provide solutions for complex, vulnerable customers and housing issues.
* Support customers to provide feedback in a clear and accessible way in line with Gentoo's complaints policy.
* Accountability for achieving relevant key performance indicators (KPIs) and demonstrating professional and positive behaviours within the workplace.
* Collaborate with the Customer Voice team to maximise customer and resident involvement, enabling opportunities for customers to influence and be involved.
* Treat all customers with respect, warmth and compassion in every interaction, applying discretion and maintaining confidentiality.
* Ensure compliance with all regulatory and statutory requirements.
What we are looking for
* A full UK driving licence is essential, and access to a vehicle is highly desirable.
* A detailed understanding of housing issues, policies and procedures, including Regulatory Standards and Tenant Satisfaction Measures.
* An understanding of the current issues surrounding social housing and how these affect our customers' lives and needs.
* Adaptable to meet the travel requirements of the post with the needs of the business, including working remotely or from any of the Group's offices.
* Highly developed communication, negotiation, mediation and active listening skills.
* Highly developed interpersonal skills, the ability to quickly build rapport with customers and external partner agencies, and the ability to work as an integral part of a team are essential.
* Demonstrable administration skills, including knowledge of Microsoft packages and in-house systems, with proven ability to interpret data, effectively plan workload, adapt to changing priorities, and meet targets and deadlines.
We would also love you to have the following; however, these are not essential:
* A housing-related qualification
* Housing sector work experience, Disability Confident
Disability Confident
About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered. For more details please go to the official Disability Confident page.
About Gentoo
We're a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they're proud to call home.
Benefits
* £32,976.00 per year
* 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year
* Early finish on Fridays
* Flexible and hybrid working
* Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more (some free child cover)
* Access to private healthcare through the Health Cash Plan
* Competitive Aviva pension scheme – Gentoo will contribute up to 10% based on your personal contribution
* Salary sacrifice electric vehicle scheme
* Enhanced family-friendly leave
* Car mileage allowance for business use
* Life assurance cover to the value of 3 times your annual salary
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