A DRIVING LICENCE IS ESSENTIAL FOR THIS ROLE.
About the Role:
This company is seeking a skilled and motivated 1st Line Support Engineer to join its growing IT support team. This role is suited to an individual who already has experience in a 1st Line or Service Desk environment and is looking to further develop their technical capabilities within a supportive and technically focused organisation.
The business places strong emphasis on knowledge sharing, mentoring, and hands-on experience, providing clear opportunities for career progression into more advanced technical roles.
Key Responsibilities:
* Provide first-line technical support both remotely and on-site.
* Troubleshoot and resolve Windows desktop (up to Windows 11) issues.
* Support Microsoft 365 users, including basic setup and account management.
* Assist with basic networking issues (connectivity, VPNs, routers, firewalls).
* Support backup systems and disaster recovery procedures.
* Manage and update tickets using RMM and service desk systems.
* Escalate complex technical issues to 2nd and 3rd Line support when required.
* Install, configure, and deploy new systems and software.
* Work closely with senior engineers to gain hands‑on technical experience.
* Maintain accurate technical documentation and client records.
* Deliver a consistently high level of customer service.
* Proven experience in a 1st Line / Service Desk support role.
* Strong knowledge of Windows Desktop (up to Windows 11).
* Understanding of networking fundamentals (IP addressing, switches, routers, VPNs).
* Experience supporting Microsoft 365 environments.
* Knowledge of backup and disaster recovery principles.
* Familiarity with 2FA systems (Microsoft, Duo).
* Experience with email security and spam filtering solutions.
* Confident use of RMM and ticketing systems.
* Excellent communication and customer service skills.
* Demonstrated commitment to continuous technical development.
Personal Attributes:
* Passion for technology & strong desire to learn.
* Professional and customer-focused approach.
* Highly organised and dependable.
* Able to work effectively under pressure.
* Strong attention to detail.
* Collaborative team player.
* Proactive and enthusiastic about learning.
Benefits:
* Mentoring & support from senior engineers.
* Regular knowledge-sharing sessions and technical training.
* Hands‑on involvement in real-world client projects.
* Clear pathways into 2nd/3rd Line roles.
* Opportunities to work with modern infrastructure and security technologies.
If you are interested, then please apply now.
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