Connect with what you'll do:
In your role you'll:
* Carry out detailed property surveys including diagnosis of complex repairs issues and produce comprehensive written reports.
* Assist the resolutions team with Mutual Exchange reports when required.
* Instruct and manage delivery of works and complex repairs cases to a high standard, supervising works and delivering projects on time and within budget.
* Inspect completed works, ensuring that quality standards and value for money are achieved
* Review contractor quotations and/or variations, ensuring that all works are correctly valued to contract requirements.
* Report on performance, managing KPIs.
* Be a great team player, resolving issues quickly and effectively, so we deliver a stellar service for every project, home and customer, every time.
* Work collaboratively with colleagues by providing technical support and guidance, helping with challenging repair issues.
* Respond to customer enquiries and complaints.
* Be brilliant at the basics, knowing your role, your systems, your service, and your customers inside out.
* Remain curious to bring fantastic new ideas to your role which stretch you and improve the customer experience
Connect with how you'll do it:
We're looking for someone with experience of:
* Surveying in a social housing or residential property environment.
* Building maintenance and diagnostic techniques.
* Damp and mould diagnosis and management
* Project management: implementing, procuring, delivering and supervising.
* Working within health and safety legislation.
* Delivering exceptional standards of customer service.
* A full driving license
Education:
* A relevant technical qualification, e.g. HND in surveying related subject, or equivalent industry experience
It'd blow us away if you had:
* A degree in a surveying-related subject
* Use of Plentific
* Use of CRM
* SORs
The key behaviours we expect in the role include:
* Role modelling our values: We know our stuff / We make it happen / We care
* Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people's unique perspective.
* Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
* Demonstrating great interpersonal skills to build confident, collaborative working relationships with a range of stakeholders including building contractors, suppliers, consultants, health & safety specialists and customers.
* Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer service experience.
* Always providing amazing customer service, even under difficult circumstances.
* Taking pride in being organised so you can work with pace and deliver your promises on time.
* Being self-motivated and able to work without close supervision.
* Holding your hands up if you make a mistake, quickly re-focusing to put things right and demonstrating learning so it doesn't happen again.
* Making wise decisions and solving problems and queries quickly and accurately without over-complicating things.