Customer Service Representative
Red Recruitment is recruiting for a customer service representative for a highly professional and renowned insurance company.
The role is perfect for someone who enjoys customer service and wishes to develop their career with an employer of choice.
The salary for the role is 26,000 per year and is based in Bristol.
Benefits and Package for a Customer Service Representative:
* Salary: 26,000 per annum and up to 10% additional bonus
* Hours: Monday - Friday, Shift Pattern between 8am -6pm
* Contract Type: Permanent
* Location: Bristol
* Potential hybrid working post probation
* Annual pay review
* 25 days annual leave + bank holidays + buy more holidays if you love to travel
* Full training provided to obtain a CII Diploma
* Plenty of opportunities to progress and learn
* Health and Wellbeing plan - cashback for dentist, opticians, physio and more
* Employee Assistance Programme
* Contributory pension scheme, up to 20%, including your 8% contribution
* 20 contribution to a monthly gym membership - subject to terms
* Access to savings at High Street brands
Key Responsibilities of a Customer Service Representative:
* Help our commercial customers assess and evaluate risks to determine the best insurance coverage for each business.
* Provide exceptional service to customers by dealing with requests about customer policy, insurance renewals and mid-term adjustments.
* Interacting via live chat as well as through telephone calls.
* Considering customer's requirements and developing long -lasting relationships by building rapport.
* Responding to customers and going above and beyond to help them.
Key Skills and Experience of a Customer Service Representative:
* A customer-focused approach gained from your experience working in customer service roles. You're confident in handling a variety of customer situations and can think creatively to find solutions.
* The ability to remain composed and focused under pressure and to thrive in a fast-paced environment, managing your time well to hit your goals.
* A knack for critical thinking and analysis, helping you interpret information and making solid decisions.
* Strong communication skills, that make it easy for you to build and maintain great working relationships.
* A curious and eager-to-learn mindset, always looking for better, more efficient ways to get things done.
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)
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