Credit Controller
Norwich
We're delighted to be working with a well-established organisation who are looking to add a Credit Controller to their Finance team in Norwich. This is a fantastic opportunity for someone who enjoys building professional relationships, managing debt responsibly, and being part of a collaborative finance function.
The role
As Credit Controller, you'll play a key role in ensuring timely and accurate cash collection, working closely with clients, fee earners, and senior stakeholders.
Key responsibilities will include:
* Managing the credit control process using the collections system, chasing outstanding balances via email, letter, and telephone
* Communicating professionally with clients to secure payment and resolve queries
* Running monthly statements, reviewing contact details, and identifying any reasons for non-issue
* Maintaining accurate and detailed notes within the Collections system
* Supporting fee earners where required to help achieve payment outcomes
* Responding promptly and professionally to queries from clients, partners, and internal stakeholders
* Monitoring instalment plans, ensuring payments are received on time and chasing any defaults
* Effectively managing your own workload and priorities
* Assisting with the preparation of the monthly Aged Debt Report for the CFO
* Setting and reviewing credit limits
* Producing Letters Before Action for unpaid invoices where necessary
* Preparing court claim documentation when required
About you
You'll be organised, detail-oriented, and confident communicating with a wide range of stakeholders. You'll also bring:
* Strong document and data management skills
* An understanding of financial regulations, data protection, and internal policies
* Excellent attention to detail
* Strong organisational and time management skills
* A collaborative, team-focused approach
* Accurate and efficient typing skills
* A proactive attitude with a genuine commitment to learning