We’re excited to be recruiting a proactive Warehouse Team Manager to join our team on our afternoon shift (15:00–23:30). This is a great opportunity for a hands‑on leader who thrives in a fast‑paced environment and is passionate about driving efficiency, safety, and strong team performance. This role is 40 hours per week. Main purpose The Warehouse Team Manager supports the Warehouse Manager in leading and controlling warehouse operations effectively. The role has direct responsibility for the performance, capability, and conduct of Warehouse Supervisors, ensuring that all operational activities are delivered safely, efficiently, and in full compliance with company standards. This position focuses strongly on health and safety, people leadership, process consistency, cost control, and continuous improvement. The Warehouse Team Manager provides practical operational and people management support, ensuring consistent performance and helping the team achieve operational targets and customer service expectations. Duties and Responsibilities Warehouse Operations Support the Warehouse Manager in planning, coordinating, and delivering warehouse operations across all shifts. Ensure Supervisors effectively organise work, allocate resources, and maintain efficient workflows to meet productivity, quality, and service targets. Provide operational oversight across all warehouse areas, intervening where risks, delays, or performance issues are identified. Ensure all customer orders are picked, packed, and dispatched in line with agreed cut-off times, customer requirements, and service level agreements. Provide operational cover and support decision-making where required, including involvement in specialist activities when applicable. Ensure standard operating procedures are applied consistently across all teams and shifts. Escalate operational risks, issues, failures, or constraints to the Warehouse Manager in a timely manner. Health, Safety & Compliance Support Supervisors in promoting and maintaining a strong culture of safety, accountability, and compliance across the warehouse. Ensure full adherence to Health & Safety procedures, as well as company quality standards and housekeeping expectations within the department. Investigate accidents, incidents, and near misses promptly, ensuring appropriate investigations are completed, corrective actions are taken, and learnings are communicated. Ensure all teams meet required training, competency, and compliance standards and that these are maintained consistently. Leadership & People Management Directly manage Warehouse Supervisors, including their performance, conduct, and development. Set clear expectations for Supervisors and hold them accountable for operational standards, behaviours, and results. Support and guide Supervisors in managing attendance, timekeeping, return-to-work meetings, and first-stage people processes. Provide escalation support for investigations, performance management, and disciplinary matters where required. Coach and develop Supervisors to strengthen leadership capability, decision-making, and consistency. Support recruitment, onboarding, and succession planning for supervisory roles. Promote a positive working environment that supports employee wellbeing, engagement, and retention. Ensure timely and effective communication is delivered to the team regarding performance updates, operational changes, and engagement initiatives. Maintain a strong relationship with HR to ensure people processes are completed correctly, on time, and in line with company policies and the employee handbook. Systems, Performance & Continuous Improvement Ensure Supervisors effectively use WMS and other operational systems to manage activity, track KPIs, and report performance. Review operational performance data to identify trends, risks, and improvement opportunities. Drive continuous improvement initiatives to improve safety, efficiency, layout, cost control, and service delivery. Work with the Operational Management team to support changes to processes, systems, and warehouse infrastructure. Conduct performance review meetings that address any failed KPIs and ensure timely completion of assigned actions. Promote cost awareness and operational control across warehouse activities, challenging inefficiencies and reducing waste. Communication & Stakeholder Management Act as a key operational contact point for internal departments and management teams. Ensure clear and consistent communication flows across shifts and management levels. Support the Warehouse Manager with reporting, updates, and operational reviews as required. Person Specification Qualifications Relevant management or supervisory qualification, or equivalent practical experience within a warehouse or operational environment Skills Strong people management and leadership skills, including experience managing managers Excellent communication skills, both verbal and written Ability to manage priorities across multiple operational areas and shifts Sound judgement and confidence in decision-making and managing escalations Strong understanding of process control and operational discipline Good IT skills, including Warehouse Management Systems (WMS) and Microsoft Office Calm, professional, and consistent approach to people and operational issues Flexible and adaptable approach within a fast-paced, changing environment Strong coaching mindset with the ability to develop leadership capability in others Proactive, analytical, and improvement-focused approach with the ability to work independently Focused on building and maintaining a proactive health and safety culture Knowledge Strong understanding of confidentiality, particularly in relation to employee data In-depth knowledge of warehouse operations across multiple functional areas Strong knowledge of Health & Safety, compliance, and regulatory requirements within a warehouse environment Experience Proven experience managing supervisors or team leaders within warehouse operations Experience overseeing attendance management, performance management, and investigations Experience monitoring operational performance against productivity, quality, and service targets Experience leading or supporting continuous improvement initiatives Experience working cross-functionally to resolve operational issues and improve outcomes Benefits 25 days holiday per annum (including Christmas closure) rising to 26 days after 5 years and 27 days after 10 years, plus bank holidays (pro-rated for part-time staff) £200 per annum for health and wellbeing activity / gym membership (after 1 year of service) Voucher awards for ideas Social committee organising departmental events and activities Summer BBQ and/or Christmas party for whole company and partners Free parking Modern offices with kitchen and break facilities Community / Charity day with line manager approval Opportunity to get involved with events and initiatives to support local charities 1 piece of PBH branded merchandise as a welcome / thank you for being part of the PBH team! 10% discount at a local independent gym Ongoing support, development and training in line with needs of the role and business. Financial support to cover cost of specialist eyesight tests for DSE users & glasses for DSE use (including frames that cost up to £50) Auto-enrolment for eligible staff - 8% Pension with NowPensions – (3% Employer & 5% Employee on qualifying earnings)