Overview
Customer Service Administrator - Whiteley
Location: Whiteley
Salary: £27,456
Role Type: Full Time, Permanent
Hours: 40 hours per week, Monday to Friday 8am – 5pm.
Responsibilities
* Working as part of the National Accounts Helpdesk team and supporting the Helpdesk Manager
* Responsible for ticket confirmation: Confirming prices of jobs completed using the in-house system Xeres
* Liaising with National Account Customers to request Purchase Orders
* Adhering to different customers invoicing requirements
* Working towards the ‘Month End’ Deadline to get all work invoiced
* Covering the National Accounts Coordinator’s role during holiday and busy periods
* Other adhoc duties as required
Qualifications
* Excellent written and verbal communication skills
* Strong attention to detail
* Ability to work under pressure in a busy environment
* Driven by results and a self-starter who delivers to deadlines
* Confident telephone manner and ability to provide first class customer service
* Excellent team working skills
* Strong organisational, time management and multi-tasking skills
* Computer literate with strong Microsoft Office skills, specifically Excel, Word and Outlook
* Experience in customer service and administration is essential; opportunity to learn and develop within Customer Service and Administration
* Excellent communication skills and ability to manage time/workload effectively to deliver the best service
Benefits
* Attractive basic salary
* Annual bonus scheme for all employees
* Long Service Award
* Employee recognition schemes, such as Employee of Month and Shining Star of the year Award
* Employee referral bonus scheme
* Attractive pension plan
* Share Options – buy into our family future
* Company discounts and other perks
* Further development opportunities through in-house, external training and apprenticeship schemes
* Company health care cash plan – dental / opticians / physio / online GP
* Dress down Fridays
* Modern office located close to Whiteley
* Standing / sitting desks
* A daily food & coffee truck
* 33 days holiday inclusive of public bank holidays
* Holiday Buy and Sell Scheme
About CSG
CSG is an equal opportunities employer committed to equality in the workplace.
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