Service Coordinator
£28,000 per annum
Loughton, Essex
Monday - Friday, 9am - 5pm / 8am - 4pm
Benefits include 20 days annual leave + Bank Holidays (increasing with service), pension scheme, on site gym, employee of the month prizes and on site parking
Join a successful and reputable company in Loughton, known for its friendly and supportive team environment. We are looking for a dedicated Service Coordinator to become a key player in our client's dynamic team on a permanent basis. The perfect candidate will have experience in a similar role within the facilities or construction industry, bringing a proactive and organised approach to the team.
Responsibilities:
1. Coordinate and dispatch reactive and proactive works to engineers and contractors across various locations, ensuring SLAs are met.
2. Assist in product purchasing and order fulfilment activities, including taking orders and determining appropriate shipping methods.
3. Monitor product order shipments to ensure on-time delivery and liaise with customers regarding ETAs and related issues.
4. Provide quotations and proposals in response to customer requests.
5. Produce RAMs and maintain a database of customer sales and invoicing records.
6. Contact customers regarding contract/visit cancellations to determine cause and possible corrective measures.
7. Manage the fulfilment cycle from enquiry through to job completion.
8. Handle incoming phone calls related to clients, engineers, sales, and customers, managing and resolving customer enquiries and complaints.
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