Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
What you’ll do
To support and educate the customer around setting up/using their device and technical queries, diagnose and organise repair of faulty devices, identify cross / upsell opportunities using solution based selling and offering products and services that meet the customer’s needs. To educate the store team on technical matters and how to resolve.
1. To provide a high quality service and complete tasks accurately
2. Provide informal guidance when required to support new team members
3. Mystery shopper feedback
4. Line manager feedback/reviews
5. Undertake regular learning and development and align with company and FCA requirements
6. Adhere to company and regulatory policies and guideline at all times
7. Partaking in Vodafone’s security vetting process whenever required
Who you are
8. Ability to correctly gauge the customer’s level of technical understanding and communicate the conversation accordingly
9. Manage and track service requests and schedule technical appointments with customers
10. Troubleshoot device software and hardware, identifying and escalating trends in device failures
11. Train the store team on devices, internet, data & resolution of basic technical issues
12. Support other store operations as required
13. Ensure customer retention through follow up after technical issues
14. Make suggestions to the Store Manager on how to improve customer experience
15. Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision