Salary: £25,000 - 27,000 per year Requirements: Good understanding of computing and software Potentially completed a computer science degree Ability to diagnose problems Willingness to learn and develop skills Interest in automation or scripting, particularly PowerShell Experience with Azure and cloud environments is a plus Responsibilities: Diagnose and resolve 2nd line support issues Use Jira for service management Develop PowerShell skills in a practical setting Gain exposure to Azure and cloud-based environments Understand network environments including Cisco Meraki Handle 10-20 technical support tickets daily Technologies: Azure Cloud Cisco Support JIRA Network PowerShell More: We are a young and ambitious firm that has successfully developed white-label products used by over 500 customers. Our IT Support Engineer role offers you the chance to step into meaningful 2nd line support work, where you will learn how real IT environments operate. With a structured, modern IT team of four engineers and a focus on internal development, we encourage our team members to show initiative and drive, leading to growth opportunities such as progressing into 3rd line positions. In return, we offer a competitive salary of up to £27K plus benefits. last updated 8 week of 2026